Business Analyst, Identification and Registration services (CST I)

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and we encourage qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

JOB TITLE: Business Analyst, Identification and Registration services

TYPE OF CONTRACT: Consultant level I

UNIT/DIVISION: Programme

DUTY STATION: Rome, Italy

DURATION: 11 months (renewable based on performance and needs)

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. To learn more about WFP, visit our website: https://www.wfp.org/ and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer attractive compensation package (please refer to Terms and Conditions section)

DEADLINE FOR APPLICATIONS

Applications must be submitted by Tuesday, 5 March 2024 (11:59 PM CST).

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day, WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs.

To reach people in need, WFP and partners often need to register, verify and enrol people into assistance programmes. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. WFP needs assurance that the right people are selected for assistance and receive the entitlements. Therefore, WFP country offices need the capabilities to securely collect information, verify beneficiaries and manage the enrolment and delivery processes in line with corporate standards and best practices.

The IDM delivery unit in HQ has been tasked with leading on WFP’s corporate systems and services for identity management for WFP’s in-kind and CBT programmes. The team supports WFP Country Offices and partners to perform secure, timely and effective registrations, verifications, enrolments and delivery of entitlements. In some cases, the support to Country Offices and partners will be done through a service-model with clearly defined and agreed deliverables, transparent costs, and overall excellent service provision.

HQ IDM Delivery is therefore recruiting a Business Analyst to review business processes, capabilities and requirements and feed into the development of corporate systems and the running of business services for CBT and in-kind programmes.

THE ROLE

• Design and review the business processes, controls and business requirements related to identification, data collection and data management.
• Perform high-level country office assessments and business process mapping to identify current gaps and needs.
• Feed into the prioritisation and development of features in corporate solutions in collaboration with relevant stakeholders.
• Perform user acceptance testing of corporate solutions to ensure that they meet business needs.
• Ensure overall excellent service provision, end-user, and client satisfaction (COs and beneficiaries).

KEY ACCOUNTABILITIES (not all-inclusive)

1. Actively engage with country offices and regional counterparts to deliver and roll out identification and registration services.
2. Draft and review detailed business requirements of processes related to identification, registration, and data management, following a Human-Centered Design (HCD) approach.
3. Provide advice and support to Country Offices and Regional Bureaus related to best practices and available tools as related to registration and identification services.
4. Organize and deliver product demos, answer general service questions, and actively engage with interested Country Offices and relevant stakeholders.
5. Perform end-user testing to ensure solution consistency and excellent user experience.
6. Co-ordinate with WFP’s technical teams and external developers to lead sprint planning, drive development and management of product pipeline.
7. Review feedback and troubleshoot the development of IDM solutions (Identification and Registration) to ensure business requirements and end-user needs are met.
8. Lead stocktaking of corporate capabilities and gaps related to identification, registration, and other IDM processes.
9. Support and review work of junior consultants, especially business requirements, product roadmap and pipeline.
10. Where needed, deploy on mission to provide field support and deliver trainings as needed.

QUALIFICATIONS & KEY REQUIREMENTS

Education: University Degree or Advanced University Degree in international relations, political or economic science, business administration, computer and information systems or other relevant academic areas.

Experience: At least 4 years of relevant progressive work experience in humanitarian or private sector. Experience with business analysis, digital project management and customer engagement is valued.

Language: Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

MORE ABOUT YOU

Knowledge and Skills:

• Microsoft Office, data collection tools, ETL/ELT tools, database technologies, field applications and project management methodologies are relevant.
• Experience and ability to effectively engage and coordinate across a variety of stakeholders.
• Knowledge of the Agile SCRUM methodology is desirable.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills.
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

TERMS AND CONDITIONS

WFP offers a competitive compensation package, which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: "Our Work" and "Countries" to learn more about WFP's operations.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.