Branch Leader
Lead branch operations and manage staff effectively.
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Overview
Lead branch operations and manage staff effectively.
You have:
- Experience in operations management and compliance in the financial sector.
- Ability to manage and supervise staff effectively.
- Experience in loan portfolio management and delinquency control.
- Strong customer service skills to maintain branch deposit accounts.
- Experience conducting staff training and development.
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Key responsibilities and weighting (adds to 100%)
Key tasks & outputs
Indicators
Provide sound extension, planning, monitoring and documentation of branch Operations (50%)
- Exchanges information with the Head of Operations, CEO, and other departments and secures an adequate information flow within the branch;
- Recommends to the top management any proposed major changes on branch offices or infrastructures, such as relocation, renovation,
- Monitors loan collaterals submitted by clients; and as recommended by the sites, controls and facilitates the selling of these collaterals in coordination with the institution’s legal officer;
- Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets;
- Ensures compliance to all existing regulations;
- Ensures that policies and procedures are applied consistently and uniformly across the branch;
- Plans and ensures the implementation of the branch operations and an adequate and timely reporting system with focus on each branch’s asset quality, liquidity, capital adequacy, and provisioning;
- Submits periodic narrative reports to the Operations Manager/ Director
Efficient and effective operationalization of branch observed, steady growth in Client numbers and portfolio volumes ensured and accurate and timely branch reporting
Maintain the deposits of the branch Verify related transactions (15%)
- On time capturing, authorization (clearing) of data.
- Timely correction of errors.
- No cash shortages/overages.
- Compliance to insurance limits.
- Champions the efforts in mobilizing savings from the public;
- Ensures the existence of quality customer service at branch levels
- Verify branch deposit related transactions (Customer service, petty cash, teller cash, and vault cash/mobile money, loan disbursements, insurance limits etc).
Efficient management of
branch deposit
Manage loan portfolio and ensure Compliance with policies and procedures (15%)
- Champions” the efforts in managing loan delinquency by closely monitoring the branch and ensuring strict compliance to all policies and procedures;
- Physical verification and appraisal of businesses before issuing loans
- Witnesses every disbursement within the branch
- Responds and actively manages branch operations outside of acceptable levels.
Maintenance of quality loan portfolio of the branch and adherence to policies and procedures
Provide regular coaching to staff (10%)
- Ensures that the operations staff receives adequate training; Participates in development/ reviews of curriculum for training of the Credit Officers; Collaborates closely with HR in matters of training new and in service operations staff.
- Principal advisor of the Director for Operations on all matters relating to the Operation of the Branch.
Staff coached, developed and equipped with skills enabling them achieve expected targets
Supervise branch staff in all matters (10%)
- Supervises the day-to-day branch operations to ensure that the targets set and agreed upon are met;
- Coordinates with Finance department to make sure that there is appropriate branch liquidity management;
- Coordinates with the HR department in staff planning of the branch;
- Lead all units under branch management that’s is Banking, MIS, group & individual lending.
Sound leadership, management to staff and administration of branch operations
Any other duties as may be assigned from time to time
Creativity and initiative in duties assigned
Process improvement
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Describe a time when you had to manage branch operations under pressure. | This assesses your operational management skills and ability to handle stress. | Provide a specific example detailing the situation, actions taken, and outcomes. |
| How have you ensured compliance with financial regulations in your previous roles? | The interviewer wants to determine your understanding of compliance requirements. | Pro members can see the explanation. |
| Give an example of how you improved customer service in a previous position. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to monitor and manage loan portfolios? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your approach to coaching and developing staff. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you maintain communication and information flow in a branch? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a conflict between team members in your branch? | Pro members can see the explanation. | Pro members can see the explanation. |
| What key performance indicators do you consider vital for branch success? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 months ago
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Updated 4 months ago
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Source:
wvi.org
