Associate IT Officer (User Services)

Overview

Coordinate IT services and ensure reliable delivery to field offices.

You have:

• Bachelor's degree in IT, computer science, or a related field.
• At least 5 years of experience in IT services and support.
• Strong understanding of IT service delivery in a multi-site environment.
• Excellent communication and coordination skills.
• Experience with user services management and support.

Join Our Mission to Foster Prosperity in Asia

Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

The position of Associate IT Officer (User Services) is assigned to the IT User Services and Finance Division (ITFS) within the Information Technology Department (ITD). You will be based at our Headquarters in Manila, Philippines.

ITD enables ADB’s digital agenda and supports the Bank’s global operations. The department delivers digital innovation, IT infrastructure, services, and solutions, and provides tools and knowledge platforms to 6,000+ users in ADB’s Headquarters and 40+ field offices (FOs) in Asia and the Pacific.

ITFS manages the end-user IT services and key administrative functions that support the day-to-day business of ITD. It is responsible for maximizing the value of IT for the end users through effective user services and equipment provisioning for efficient hybrid work. Your team will support the growing user base in ADB’s 43 field offices to be more mobile and productive anytime and anywhere.

You will report to the designated International Staff and/or senior National Staff.

Your Role As Associate IT Officer (User Services), you will be the focal point of coordination for IT initiatives of the ITFS Field Office Team, with other ITD teams and other departments, specifically with the CSD Field Office support team. Your main responsibilities include ensuring the delivery of stable, reliable IT services across the field offices; and ensuring that the requirements of the ADB Field Offices (FOs) are taken into account in the delivery of IT services. You will also act as ITFS’ focal point for operational excellence or other related initiatives that aim to improve ADB’s IT in the field offices.

You will:

Qualifications

You will need:

Benefits ADB offers competitive compensation and a comprehensive benefits package. The salary will be based on ADB’s standards and comparator markets, taking into account your qualifications and experience.

· Paid leave (including parental)

· Medical and health benefits

· Life and other insurance plans

· Staff development

· Retirement plan

· Housing and education allowance (if applicable)

About Us Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 68 members.

To view ADB Organizational Chart, please click here.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: adb.org