Associate IT Officer (IT Adoption and Change Management)

Overview

Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 68 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 68 members.

The position is assigned in the IT Finance and User Services Division (ITFS) Client Services Team within the Information Technology Department (ITD) and will be locally recruited and based in Manila, Philippines. ITD enables ADB’s digital agenda and supports the Bank’s global operations. The department delivers digital innovation, IT infrastructure, services, and solutions, and provides tools and knowledge platforms to 6000+ users in ADB’s Headquarters and 40+ field offices (FOs) in Asia and the Pacific.

ITFS manages the end-user IT services and key administrative functions that support the day-to-day business of ITD. It is responsible for maximizing the value of IT for the end users through effective user support and continuous learning on digital technologies to increase end-user productivity.

The ITFS-Client Services team is responsible for leading and scaling ADB’s client-facing services, integrating IT support services across ADB headquarters and 40+ field offices in Asia and the Pacific, and aligning IT training, adoption, and change management activities with IT help desk operations. The incumbent will support our growing 6000+ user base to be more mobile and productive anytime, anywhere by enhancing and promoting knowledge management and the digital dexterity and digital literacy of the ADB Workforce.

Job Purpose

ITD, in partnership with business stakeholders around ADB, is introducing technology innovations that require significant changes to ADB’s systems and processes. To facilitate these changes, a coordinated and structured approach to manage the impact on the culture and mindset of both management and staff is needed. ADB’s evolving Adoption and Change Management (ACM) framework guides strategic, project, and operational ACM efforts to ensure a consistent approach across these areas.

The Associate IT Officer (IT Adoption and Change Management) will be locally recruited and based in Manila, Philippines. The incumbent will lead end-user IT ACM efforts and training throughout the lifecycle of IT products and services. The incumbent will organize and carry out change management activities to ensure adoption and effective use of new or enhanced IT systems by working closely with project teams, sponsors, stakeholders, vendors, and end-users.

The incumbent will report to a designated International and Senior National Staff.

Responsibilities

Qualifications

Relevant Experience & Requirements

Required:

Preferred:

Please refer to the link for ADB Competency Framework for NS1.

General Considerations

The selected candidate, if new to ADB, is appointed for an initial term of 3 years.

ADB offers competitive remuneration and a comprehensive benefits package. Actual appointment salary will be based on ADB’s standards and computation, taking into account the selected individual’s qualifications and experience.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Please note that the actual level and salary will be based on qualifications of the selected candidate.