Associate Information Management Officer

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UNHCR - UN High Commissioner for Refugees

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Application deadline 2 months ago: Wednesday 13 Jul 2022 at 00:00 UTC

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This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Since December 2013, the internal conflict that arose in South Sudan has devastated the lives of millions of South Sudanese and displaced more than 4 million people. About 1.9 million of them have been displaced internally and over 2 Million are refugees in neighboring countries. In response to the needs of the displaced, UNHCR initiated its protection and assistance programme, within the UN system-wide cluster approach primarily in the areas of Protection, Shelter/NFI and Camp Coordination and Camp Management, with further search for possible solutions for those displaced returning to their homes and/or their ancestral lands or relocations.

In addition to engagement in protection activities in the Protection of Civilian Sites that host approximately 220,000(12%) of the IDP populations, UNHCR protection strategy in 2018 aims at prioritizing protection activities in IDP locations outside POCs and enhancing outreach activities through standardized protection monitoring activities and constantly engaging IDP women, men, girls and boys to map out protection risks and responses to building their resilience/capacities to mitigate the risks. UNHCR protection and solutions strategy will entail working with Government and partners within the inter-agency system towards the formulation of robust context specific protection and solutions strategies that will guide interventions in those locations and optimize opportunities for solutions.

To achieve the above, UNHCR needs an Information Management Officer (IMO) to support UNHCR agency operations in South Sudan. The Information Management Officer will serve to strengthen UNHCR data collection, consolidation, analysis and report to inform UNHCR programming. UNHCR IMO will thus serve to provide necessary support to the UNHCR operations and engagement with other actors, including Government of South Sudan represented by the Ministry of Humanitarian Affairs and Disaster Management and the South Sudan Relief and Rehabilitation Commission (RRC) in systematic collection and analysis of data on the populations. The Information Management Officer will liaise with sectoral leads to gather information for further analysis and dissemination and identify information gaps. Where information gaps exist, the Information Management Officer may help setting up primary data collection systems and organize needs assessments, which may also involve other stakeholders. The IMO will also support the formulation of information management strategy at the country level for UNHCR IDP operations.

South Sudan is a hardship duty station, which is classified as a non-family duty station as there are only basic infrastructure in the capital city Juba and the country. The operational context will include deep field activities, including in areas of shifting civil conflict. Strong, stable, mature and flexible character is required.

Under the direct supervision of the Assoc. Operations Data Management Officer, the Associate Information Management Officer supports data and information management activities in South Sudan. The Associate Information Management Officer will be part of a team of data and information management staff working on information and data management activities which covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners. More specifically, the role will:

 Participate in the data and information management team and activities specially related to RMS.  Support consolidation of data systems, including the interoperability of operational data and systems.  Ensure consistency of data and results for country, analysis, and response and ensure data security and data protection.  Support the analysis of primary and secondary data for interpretation and evidence base- decision making.  Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.  Provide technical and training support to field offices and data enumerators as and when required.  Support assessments and situational analysis process with analytical frameworks, data collection, and analysis.  Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.  Support the analysis of trends concerning changes at the outcome and impact levels.  Develop information management products such as dashboards templates, maps by using ArcGIS or any other mapping tools.  Work with Programmer\ODM officers on the design and delivery of data and information management products for internal and external consumption.  Undertake geospatial and statistical analysis.  Review data collection and accuracy; data analysis, ensure integrity of data collected in system.
 Training to all enumerators on RMS Survey tools, methodology,  Provide technical support in managing web-based data portals.  Conduct missions/travel in the field to support teams as and when required.  Additional: Project site monitoring in an MFT.  Work in close collaboration with staff to further data literacy and assist in interpretation the data;  Work with Programme staff on the design, implementation, and analysis of RMS system  Perform other related duties as and when required.

Furthermore, UN Volunteers are required to:  Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);  Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;  Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities.  Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc..  Assist with the UNV Buddy Programme for newly-arrived UN Volunteers.  Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.  The operational context will include deep field activities, including in areas of shifting civil conflict. Strong, stable, mature and flexible character is required.

Results/Expected Outputs:  The country operation has a clear and comprehensive Information Management strategy which guides all IM activities in the county.  The Office has stepped up to its leadership role in providing quality Information Management services and delivers reliable, accessible and user-friendly, relevant, predictable, appropriate and timely delivery of information.
 Global data standards, and where appropriate, the establishment of country-specific common data standards are adopted by UNHCR and its partners.  Effective and timely support is provided for the formulation of clear and coherent protection and solutions strategies which incorporates a thorough AGD analysis, identifies the needs and capacities of the persons of concern and organizational global regional and country level priorities.  AGD sensitive analysis of community level risks and analysis forms the basis of all UNHCR work  Protection incidents and needs are monitored and immediately identified and addressed through direct interventions and advocacy.  National protection capacities are improved through direct engagement, research and advocacy  The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs);  Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment  A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

 Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented.  Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations.  Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.  Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.  Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender;  Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;  Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary;  Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

software; ArcGIS, Mapinfo, SPSS, EpiInfo6, HTML, PHP, ASP, Java, Ms Access, SQL, proGres, Adobe Photoshop/Ilustrator) is required.  Knowledge of the UN system and the humanitarian community  Knowledge of protection-related guidelines, standards and indicators  Successful participation in the Operational Data management Learning Programme is desirable or related courses  Proven skill to analyze statistical information  Ability to formulate IM-related technical requirements and Operating Procedures.  Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa.  Ability to compile and holistically analyze diverse datasets.  Experience with handling confidential data.  Demonstrated understanding of different data collection methodologies.  Excellent written and oral presentation skills.  Successful participation in the Operational Data management Learning Programme is desirable.  Experience in web design and software development is an asset  Excellent knowledge of English and working knowledge of another UN language.

The political context of South Sudan remains unpredictable following the 15 December 2013, armed violence that erupted in the capital city of Juba and has quickly spread through the country, affecting four of the country’s ten states, namely Jonglei, Upper Nile, Unity and Central Equatorial States. Since December 2013, the conflict has devastated the lives of millions of South Sudanese and displaced more than 2 million people. About 1.5 million of them have been displaced internally in South Sudan and over 500,000 are refugees in neighboring countries.

South Sudan is a difficult duty station, which is classified as a non-family duty station as there is basic infrastructure in the capital city Juba and the country.

The highly recommended vaccination in South Sudan is Yellow Fever. Please note that without evidence of yellow fever vaccination, access to South Sudan is restricted. Similarly, vaccination for Hepatitis A & B are also necessary.

South Sudan is Security Level III. There is a UN imposed curfew from 7:00pm to 6:00am due to security and crime issues. However, Juba is under Security Level IV.

The widely used currency for business transaction is the South Sudan Pounds (SSP). Banking Services are widely available in Juba. However, the use of bank credit and debit cards is limited.

There are two mobile telephone companies including ZAIN & MTN providing services and sim cards can be easily bought with cash after registration by the Service provider. There are no fixed telephone lines in South Sudan/Juba.

South Sudan electricity on the national grid is almost non-existent as it’s switched on once in a while. Juba is powered by individual household generators. Water tanks are the source of running water to households.

There are restaurants in Juba serving food from different regions of the world. Markets and shops are fairly well-stocked with food items, clothes and other household goods. There are also local markets for vegetables and other farm produce. The cost of living is generally high as almost all of the goods are imported.

In Juba all international staff reside at UNHCR provided accommodation. Mental robustness thus needed in light of the highly stressful environment with tight deadlines.

There are limited medical facilities in Juba, therefore, staff assigned must be in good health. Candidates with conditions that would require regular treatment or medical supervision should be appropriately advised. Sick Staff are referred to Juba where UN personnel are provided medical services in the UN Agency clinic.

A volunteer receives a Volunteer Living Allowance (VLA) which is composed of the Monthly Living Allowance (MLA) and a Family Allowance (FA) for those with dependents.

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