Associate, Gift Processing
Process and manage donor contributions efficiently and accurately
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Overview
Process and manage donor contributions efficiently and accurately
You have:
- Experience in customer service or a related field is preferred.
- Previous experience and understanding of fundraising and CRM management is desirable.
- Fluent in English for effective communication.
- Ability to manage a varied workload and meet deadlines independently.
- Strong attention to detail, especially when working with confidential information.
Job Description
Background
The External Relations (ER) department has been created in February 2020 and is comprised of 3 main but complementary functional areas: Private fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will improve IRC’s ability to ‘punch above its weight’ in private income, advocacy and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.
IRC-UK
Our European headquarters, IRC-UK, was established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and to better advocate with European policy-makers on behalf of the people we serve. IRC-UK comprises approximately 120 staff.
Job Overview
The Gift Processing Associate will have a particular focus on the UK gift processing operations, responsible for timely processing of donations; creating and maintaining accurate donor records; file imports/exports; quality control and donation data integrity; and maintaining department protocol development. The ideal candidate will be flexible and remain open to evolving responsibilities and expectations as our systems, and the teams we support, grow and evolve.
Key Working Relationships
Position Reports to: Manager, Global Donation Operations
Position directly supervises: N/A
Other key internal and/or external contacts:
Internal: Colleagues in IRC UK Finance and fundraising departments; colleagues working in the areas of digital technology and global fundraising across External Relations
External: Coordinate with key Data & Analytics vendors
Key Accountabilities
- Processing donation and supporter information into IRC-UK’s Supporter Database, Salesforce, including data entry and ensuring automated data uploads are maintained - Updating all additional financial and constituent information in Salesforce - Develop and perform daily quality control processes to ensure accuracy and efficiency, and compliance with EU regulations - Build and maintain protocols and documentation to ensure consistent and accurate data transfer, storage and retrieval - Participate in special projects as needed - Work closely with UK Finance Team to support financial processes, supplying data and information and supporting monthly reconciliation - Batch, scan, process, and deposit daily donations - Collaborate with fundraisers across the department in all items pertaining to gift processing
Person Specification
Demonstrated Skills and Competencies:
- Excellent computer skills: facility with MS Word, Excel, and email/internet software. - Excellent oral and written communication and interpersonal skills: possess the ability to communicate and liaise effectively with colleagues and vendors and works well within a team environment; - Solid organisational skills: can work efficiently in a fast-paced, thorough, and collaborative environment and the ability to independently manage a varied workload and meet deadlines; - Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times; - Ability to identify areas to increase efficiency of our systems; - Proven ability to plan and lead a variety of projects and high work volume: must work well under pressure, prioritise, show flexibility, and solve problems creatively
Preferred:
- Experience working in customer service or related field - Previous experience and understanding of fundraising and CRM management is desirable - Demonstrated skills for analysing and interpreting data and systems
Working Environment:
Standard office work environment. Twice weekly from the office and three days work from home
Language Skills: English (fluent).
Candidates must have the right to work in the UK.
IRC UK is committed to equality of opportunity and non-discrimination for all applicants and employees. IRC-UK seeks to ensure we achieve diversity in our workforce regardless of gender, race, religious belief, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. IRC-UK encourages applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for crucial job functions if appointed to a role. Please contact us if you may need such adjustments.
If you have any questions or need assistance with the online recruitment process, please contact the UK HR team at [email protected]
#IRC-Europe
#LI-GR1
Qualifications
Potential interview questions
| Can you describe a time when you had to manage multiple tasks simultaneously? | This question aims to evaluate your ability to prioritize and handle a diverse workload effectively. | Provide a clear example demonstrating your organizational skills and ability to manage time. |
| How do you ensure accuracy when entering data? | The interviewer wants to understand your attention to detail in data handling. | Pro members can see the explanation. |
| Describe a situation where you had to work with a team to achieve a common goal. | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to stay organized when processing donations? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle sensitive donor information? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
