Associate Durable Solutions Officer

Manage and support resettlement case processes for refugees.

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UNHCR - UN High Commissioner for Refugees

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Overview

Manage and support resettlement case processes for refugees.

You have:

  • 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
  • Good knowledge of refugee issues and Human Rights doctrine
  • Very good reporting and writing ability
  • Knowledge of ProGress database software
  • Education in Political Science; Social Science; Law/International Law; Economics; International Relations; or other relevant field
  • HCR RSD Learning Program - UNHCR certification
  • Knowledge of English and UN working language of the duty station if not English

Hardship Level (not applicable for home-based)

DFamily Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

IUNV InternationalTarget Start Date

2025-07-01Deadline for Applications

June 27, 2025Terms of Reference

*** This is a temporary job posting on Invitation only basis. No other applications will be considered ***

Under the direct supervision of Durable Solutions Officer, the UN Volunteer will under-take the following tasks: • Liaise with other functional units within UNHCR to identify individuals in need of prioritized resettlement and to ensure that necessary action is taken to finalise documentation on case submissions to resettlement countries; • Conduct casework by interviewing refugees identified for resettlement. Assess their resettlement needs, complete RRFs (Resettlement Registration Forms) and refer cases for review; • The IUNV is expected to complete 6-9 RRFs per week, depending on complexity of the cases; • Follow-up on deferrals and review resettlement cases for possible resubmission; • Research country of origin information to understand, support and strengthen resettlement cases; • Assist the Unit with the organization of training workshops and seminars on resettlement related issues; • Regularly update the proGres database and the physical file with resettlement events ensuring the confidentiality of individual case information and maintain own statistical data for reporting purposes; • Follow-up on individual cases, interview refugees and liaise with the registration unit on matters concerning registration and change in family composition; • Oversee the submission of cases to RST countries such as Canada, Australia, New Zealand, Ireland and unallocated, in accordance with the requirements of the resettlement country; • Maintain communication with UNHCR in Dhaka, the Regional Bureau in Bangkok and RCPS/HQ if required related to feedback on prepared cases and make necessary changes and amendments to RRFs, as deemed necessary; • Assist the office in managing refugees’ expectations through information sharing, out-reach and counselling of refugees in the resettlement pipeline; • Participate in Durable Solutions Unit, Protection Section and other Office meetings. • Perform any other resettlement related activities as required; • Undertake additional assigned duties to support UNHCR Cox’s Bazar,

includingStandard Job Description

Associate Durable Solutions Officer

Organizational Setting and Work Relationships The Associate Durable Solutions Officer can serve as a focal point for solutions related issues in a region, and reports to the Durable Solutions Officer, Protection Officer or, where appropriate, to the Senior Protection Officer or Head of Office. The incumbent may have supervisory responsibility for durable solutions staff.

The incumbent is relied upon to contribute to ensuring a conducive environment leading towards finding durable solutions. The Associate Durable Solutions Officer should participate in consultative processes within UNHCR and a broad range of partners to promote durable solutions and advance the efficiency of UNHCR's interventions. Activities to strengthen the involvement of refugee communities and their hosts in the design and implementation of solutions strategies are a critical element of the work.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties - Implement activities in accordance with the comprehensive solutions strategy, with a view to finding durable solutions to the maximum number of PoCs. - Participate in the planning of, and advise on opportunities for alternative solutions, including available regional and national legal frameworks. - Participate in consultative processes within UNHCR and with a broad range of regional and national external partners to promote voluntary repatriation, local integration and resettlement. - Meet PoC, assess their durable solutions needs and identify the most appropriate solutions for them. - Monitor the implementation of the durable solutions strategy and provide advice for improvements. - Analyse statistics, trends, and other documents, and draft reports. - Interview and prepare Resettlement Referral Forms (RRF), in line with Resettlement SOPs. - Interview candidates for local integration and prepare the appropriate documentation for onward submission to local authorities or partners, in line with Local Integration SOPs. - Implement and contribute to the designing of national and regional comprehensive durable solutions strategies - Engage national and local interlocutors on durable solutions issues. - Authorize payments relating to durable solutions.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education Political Science; Social Science; Law/International Law; Economics; International Relations; or other relevant field.

Certificates and/or Licenses HCR RSD Lrng Programme; (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Good knowledge of refugee issues and Human Rights doctrine. Very good reporting and writing ability. Desirable Diverse field experience. Knowledge of ProGress database software.

Functional Skills *CO-Drafting and Documentation *IT-Microsoft Office Productivity Software (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

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Desired Languages

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Additional Qualifications

Skills

CO-Drafting and Documentation, IT-Microsoft Office Productivity SoftwareEducation

Bachelor of Arts: Economics, Bachelor of Arts: International Law, Bachelor of Arts: International Relations, Bachelor of Arts: Law, Bachelor of Arts: Political Science, Bachelor of Arts: Social ScienceCertifications

HCR RSD Learning Program - UNHCRWork Experience

Other information

This position doesn't require a functional clearance Remote

No

Potential interview questions

Describe a time you had to handle a difficult case related to resettlement. The interviewer is assessing your practical experience and problem-solving skills in challenging situations. Discuss a specific case, the challenges faced, and the strategies you used to resolve the situation.
How do you ensure confidentiality in managing refugee cases? The question evaluates your understanding of ethical practices in sensitive environments. Pro members can see the explanation.
Can you provide an example of how you collaborated with stakeholders in previous roles? Pro members can see the explanation. Pro members can see the explanation.
What strategies would you implement to assist refugees in understanding their resettlement options? Pro members can see the explanation. Pro members can see the explanation.
How would you handle a situation where a refugee is dissatisfied with their resettlement process? Pro members can see the explanation. Pro members can see the explanation.
What methods would you use to stay updated on legal frameworks affecting resettlement? Pro members can see the explanation. Pro members can see the explanation.
Describe your experience with statistical analysis and reporting in a previous job. Pro members can see the explanation. Pro members can see the explanation.
What challenges do you foresee in the resettlement process and how can they be overcome? Pro members can see the explanation. Pro members can see the explanation.
Added 1 year ago - Updated 1 year ago - Source: unhcr.org