Assistant - Donor Correspondence Management Unit

Provide support for donor correspondence management to ensure smooth operations.

WVI - World Vision International

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Overview

Provide support for donor correspondence management to ensure smooth operations.

You have:

At least 2 years’ experience in World Vision or similar agencies is an advantage.
A Higher Diploma (A study course exceeding 6 months or more) in Administration, Management or any relevant stream of studies
Strong computer skills including, Word, Excel and PowerPoint.
Creative and able to apply innovative thinking.
Good interpersonal skill and cross-cultural sensitivity, abilities to work as a team.
Effective written and oral communication
Ability to Read, Write and speak in English and Sinhala or Tamil

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

The Assistant - Donor Correspondence Management provides support to the overall national sponsorship operation to function smoothly. The position supports the Coordinator - Donor Correspondence Management to ensure vetting, systemizing and dispatching of Sponsors letters & gifts. This position will also provide support to the overall national operation in terms of monitoring, follow ups and field reviews to ensure compliance with Sponsorship Standards.

Major Responsibilities • Facilitate the Sponsor - Child Engagement • Process Sponsor Letters, Sponsor Electronic Letters, Gifts & Birthday Bounce Cards received at National Office • Facilitate quality and timely communication between sponsors and Registered Children for all Sponsor – Child Engagement features. • Maintain required records and/or tracking sheets. • Facilitate capacity building trainings on sponsorship standards, correspondence, business processes, manuals and policies • Be involved in field visits and engage with AP teams, child and communities. • Keep track of all external translators.

Required qualifications, experience & competencies • At least 2 years’ experience in World Vision or similar agencies is an advantage. • A Higher Diploma (A study course exceeding 6 months or more) in Administration, Management or any relevant stream of studies • Strong computer skills including, Word, Excel and PowerPoint. • Creative and able to apply innovative thinking. • Good interpersonal skill and cross-cultural sensitivity, abilities to work as a team. • Effective written and oral communication • Ability to Read, Write and speak in English and Sinhala or Tamil

“WV has a zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them”

Applicant Types Accepted:

Local and International Applicants (IA's) Accepted

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Potential interview questions

Describe a time when you had to manage multiple tasks simultaneously and how you handled it.	This assesses the candidate's multitasking abilities and organizational skills.	Highlight specific examples and how you prioritized tasks.
How do you ensure effective communication in a cross-cultural environment?	This checks for interpersonal and communication skills specific to diverse teams.	Pro members can see the explanation.
Tell us about your experience with sponsorship management.	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle feedback and critique in a team setting?	Pro members can see the explanation.	Pro members can see the explanation.
Can you provide an example of innovative thinking you've applied in your past roles?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to maintain accurate records and tracking?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a challenging communication issue you've resolved in the past.	Pro members can see the explanation.	Pro members can see the explanation.
How would you facilitate training for team members on sponsorship standards?	Pro members can see the explanation.	Pro members can see the explanation.