Asociado de Soporte Técnico IT – Help Desk
Provide first level technical support to users at UNICEF in Ecuador.
This opening expired 4 months ago.
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Overview
Provide first level technical support to users at UNICEF in Ecuador.
You have:
- 1 to 3 years of professional experience in technical support of information and communication technologies (ICT), help desk or end-user support.
- Practical experience in the administration and support of Windows operating systems and in the use and management of productivity tools such as Microsoft Office and Microsoft 365.
- Basic knowledge in computer networks including configuration, connectivity and troubleshooting of incidents.
- High service orientation with a user satisfaction focus.
- Analytical ability and an effective approach to solving technical problems.
- Ability to communicate technical concepts clearly and understandably for non-specialist users.
- Capacity to work collaboratively in multidisciplinary teams.
Contract
This is a UNV contract. More about UNV contracts.
Potential interview questions
| Describe a time you resolved a technical problem for a user. | The interviewer wants to assess your problem-solving skills and ability to handle user issues effectively. | Provide a brief overview of the issue, the steps you took to resolve it, and the outcome. |
| How do you prioritize support requests in a busy help desk environment? | This question evaluates your time management and prioritization skills. | Pro members can see the explanation. |
| Give an example of how you handle difficult users or complaints. | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to stay updated with ICT trends and tools? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you ensure adherence to information security policies. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you explain a technical concept to someone with no IT background? | Pro members can see the explanation. | Pro members can see the explanation. |
| What tools or methods do you use to troubleshoot user issues? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you discuss an instance where teamwork made a difference in solving a problem? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 5 months ago
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Updated 4 months ago
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Source:
unv.org
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