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Facilitate credit management and ensure excellent service to clients.

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WVI - World Vision International

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Overview

Facilitate credit management and ensure excellent service to clients.

You have:

Have a strict control of renewals for the month as part of providing excellent service to our clients.
Recover loans ensuring the quality of the portfolio with less than 3.0% PAR >30 days according to the portfolio report at the close of the month.
Comply with the mission, vision, organizational values, and social impact.
Participate in training programs during emergencies, drills, and in places where adverse events, disasters, emergencies, or incidents occur.
Follow up immediately on overdue payments starting from the first day of delay ensuring payment to the group reference in designated institutions.
Ensure that clients maintain their permanence within VFM by providing quality service.

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

• Cumplir con las Colocación de los Créditos Nuevos de manera Mensual de acuerdo al Rango al cual Pertenece. (Junior, Senior y Master). • Tener un Estricto Control de las Renovaciones del Mes en curso como parte de dar un excelente Servicio a nuestro Clientes. • Hacer Cumplir las Políticas del Crédito de Acuerdo a la Metodología Aplicada a la Región que prestas el Servicio. • Recuperar Prestamos Garantizando la Calidad de la Cartera con menos del 3.0 % PAR >30 días de acuerdo al Reporte de Cartera al Cierre del Mes. • Dar Seguimiento a los Protocolos que marca cada Etapa del Crédito. • Cumplir con las Visita a los Grupos puntualmente de Acuerdo a la Frecuencia de pago. (Semanal. Catorcenal, Quincenal o Mensual). • Hacer que los Clientes mantengan Permanencia dentro de VFM dando un Servicio de Calidad. • Dar Seguimiento de manera inmediata a la Mora desde el 1er día de atraso asegurando el Pago a la Referencia grupal en las Instituciones que la empresa designe. • Apegarse a las Políticas y Procedimientos con respecto a los Fraudes que la Institución marca con cada uno de sus Clientes. • Cumplir con la Misión, Visión, Valores Organizacionales e impacto social. • Participar en Programas de capacitación en emergencias, simulacros y en aquellos lugares donde se presenten eventos adversos, desastres, emergencias o incidentes.

Applicant Types Accepted:

Local Applicants Only

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Potential interview questions

Can you give an example of how you have maintained client relationships effectively?	The interviewer is looking for your ability to manage and nurture client relationships.	Share a specific instance where your actions contributed to a long-lasting client relationship.
Describe a situation where you had to recover overdue loans. What steps did you take?	This question assesses your experience and approach to loan recovery.	Pro members can see the explanation.
How do you ensure compliance with organizational values and policies?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you employ to handle a high volume of loans effectively?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a time when you trained others during an emergency situation. What approach did you take?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle challenging client situations while ensuring excellent service?	Pro members can see the explanation.	Pro members can see the explanation.
Explain how you manage your time and prioritize tasks to meet the client's needs.	Pro members can see the explanation.	Pro members can see the explanation.
Can you share how you adapt to changing situations in your work environment?	Pro members can see the explanation.	Pro members can see the explanation.