Application deadline 1 year ago: Sunday 25 Jul 2021 at 23:59 UTCOpen application form
This is a FS-6 contract. This kind of contract is known as Field Service. It usually requires 10 years of experience, depending on education. More about FS-6 contracts and their salaries.
Org. Setting and Reporting This position is located in the Kuwait Joint Support Office (KJSO). The Administrative Officer (Unit Head – Service Quality and Client Support) reports directly to the Deputy Chief of KJSO and will support the Deputy Chief of KJSO in the overall management of the Service Center in the areas of: business intelligence, analytics and reporting; Service Quality & Client Support, Performance monitoring, iNeed tracking, Training and Communications. The incumbent will advise to the Chief KJSO and other KJSO personnel on all matters pertaining to the administration and delivery of services to all components of the Service Center including but not limited to: administrative, managerial, communications, client services, operational, performance management and project management matters.
Responsibilities Within delegated authority, the Administrative Officer will be responsible for the following duties:
Business intelligence, analytics and reporting •Collaborate with relevant staff and develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality •Provide advice on how data can be utilized to improve decision making within the knowledge domain •Research approaches and explore methods that will lead to innovative data products •Identify, analyze, and interpret trends or patterns, using basic machine learning techniques, statistical methods to identify relevant features and variables in structured and unstructured sources of information and data •Develop and implement various analysis, reporting and quality control capabilities •Document requirements, background information and methodology used for data analysis
Service Quality and Client Support: •With the guidance of the Chief, develop Unit's annual budgetary requirements.
•Manages all aspects of KJSO client support including the implementation of the client support systems at the KJSO including iNeed (receiving, logging and tracking incoming client requests and queries). Coordination and monitoring of processes/cases, work flow status including analyzing and identifying pending/delayed cases for SL managers attention/actions •Manages the Umoja technical support for all KJSO elements (SLO role), including role assignment, troubleshooting, etc. •Takes the lead with respect to the preparation and implementation of the work programme, ensuring that financial resources are utilized to implement activities in accordance with the Programme Budget and allotments issued. •Monitors and reviews the work programme and budget by conducting regular and special reviews to assess progress of actual work versus the programme plan. •Coordinates the production of programme reports including but not limited to Mission's performance reports, financial reports (status reports) and results-based budgeting. •Defines requirements and work with systems units with respect to improving budget reporting systems and cost effective utilization of program resources. •Develops procedures and implement same to ensure that accounting and financial management controls are consistent with UN policy and practice. •Supervises and/or provides guidance on financial administration and management information issues and practices to colleagues. •Provides guidance and leadership to more junior staff.
General Administration •Supports the Unit in preparation of quarterly and annual reports, and generally makes inputs into various reporting surveys, tools or documents as required; particularly in the absence of a reporting officer. Oversees work related to procurement, billing and receipt of income from various services, operational travel programme, procurement monitoring and evaluation of vendor contracts/payment to vendors and individual contractors for services. •Reviews adequacy of field mission's space requirements. •Oversees the identification of office technology needs and maintenance of equipment, software and systems, coordinating enhancements as necessary. •Performs other related work as required.
Competencies Professionalism : Knowledge of administrative, budgetary, financial and human resources policies and procedures. Demonstrated in-depth technical knowledge of all aspects of administration with proven analytical skills. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.
Education High school or equivalent diploma is required. Technical or vocational certificate in business or public administration, finance, human resources management, accounting or related area is desirable.
Work Experience At least ten (10) years of progressively responsible experience within the United Nations system or the private sector in the field of administrative services, finance, accounting, human resources, audit, or in other related fields, of which three (3) years should have been at a supervisory level is required. The minimum years of experience is reduced to five (5) years for candidates who possess a first level University Degree. A minimum of five years progressively responsible experience in self-service analytics, visualization applications ((MS PowerBI, Qlik, Tableau) or similar related area is required. Working experience in a United Nations shared service center is required; A minimum of five years experience in business intelligence tools (SAP Business Objects, etc.) is required A minimum of five years experience in the design and development of technical solutions related to Business Intelligence is desirable
Languages English and French are the working languages of the United Nations Secretariat. For this position, fluency in spoken and written English is required. Knowledge of another UN language is desirable..
Assessment Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.
Special Notice This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.