Administrative Assistant (OSL) Specialist
Support timely and compliant submission of documentation for OSL activities.
Overview
Support timely and compliant submission of documentation for OSL activities.
You have:
- Administrative or clerical experience, preferably in an international organization or humanitarian context.
- Experience in document handling, filing systems, and data entry.
- Good working knowledge of MS Office applications (Word, Excel, Outlook).
- Experience with databases or tracking tools is an advantage.
- Good written and spoken English and Arabic.
Contract
This is a UNV contract. More about UNV contracts.
In response to the humanitarian crisis in Gaza, WHO has significantly scaled up its Operational Support and Logistics (OSL) activities, with Jerusalem serving as the central coordination hub.
The increasing complexity of UN2720 approvals and Mercury submissions (COGAT platform), combined with stricter documentation requirements and higher rejection rates, has created major bottlenecks for humanitarian partners. This role will support partners and WHO teams to ensure timely and compliant submissions and facilitate the entry of critical medical supplies into Gaza
Under the direct supervision of the Operational Support and Logistics (OSL) team lead, the UN Volunteer will undertake the following tasks:
A. UN2720 Documentation and Tracking Support
• Assist in the preparation and compilation of UN2720 submission packages using standard templates. • Check completeness of documentation against established checklists before submission. • Enter and update data in tracking tools and spreadsheets accurately. • Maintain organized electronic filing systems for all submissions, approvals, and related correspondence. • Monitor the status of submissions and follow up internally on pending documentation. • Support the preparation of routine status updates and reports.
B. COGAT Documentation Support
• Assist in compiling documentation required for COGAT approval processes. • Ensure that all required documents are properly formatted and filed. • Update internal trackers with submission and approval status. • Support follow-up actions by collecting and organizing additional documents requested. • Maintain an up-to-date and accessible database of all requests and approvals.
C. General Administrative Support
• Provide day-to-day administrative support to the OSL team, particularly in document management. • Organize, archive, and maintain records in line with WHO standards (electronic and hard copy where applicable). • Assist colleagues in locating documents and ensuring proper version control. • Support the use and updating of internal tools such as trackers, checklists, and templates. • Draft simple correspondence, emails, and standard communication templates. • Perform other related administrative tasks as required.
• Attention to detail and accuracy in data handling. • Good organizational and record-keeping skills. • Ability to follow procedures and work with standardized templates. • Ability to manage routine tasks and meet deadlines. • Teamwork and willingness to support colleagues. • Professionalism and respect for confidentiality.
administrative or clerical experience, preferably in an international organization or humanitarian context. • Experience in document handling, filing systems, and data entry. • Good working knowledge of MS Office applications (Word, Excel, Outlook). • Experience with databases or tracking tools is an advantage. • Good written and spoken English and Arabic
Only candidates based in East Jerusalem or Jerusalem or West Bank should be considered for this assignment. The contract lasts for the period indicated above with possibility of extensions subject to availability of funding, operational necessity and satisfactory performance. However, there is no expectation of renewal of the assignment. The applicable Volunteer Living Allowance in amount of ILS 6730.16 is provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents - except for UN Community Volunteers), as well as final repatriation (if applicable). You can check full entitlements at https://app.unv.org/calculator .
Potential interview questions
| Describe your experience with document management in a humanitarian context. | The interviewer wants to understand your familiarity with document handling and filing systems relevant to humanitarian work. | Provide detailed examples of your previous roles where you managed documents effectively. |
| How do you ensure the accuracy of data you enter into tracking tools? | This question assesses your attention to detail and accuracy, which are crucial for this role. | Pro members can see the explanation. |
| Can you give an example of how you have organized filing systems in the past? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to meet deadlines when managing multiple tasks? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain a situation where you had to support team members with administrative tasks. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle confidential information? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have with COGAT documentation processes? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your approach to updating and maintaining spreadsheets or databases. | Pro members can see the explanation. | Pro members can see the explanation. |