These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

Ensure adherence with NRC policies, tools, handbooks and guidelines
Implement delegated support function portfolio according to plan of action
Prepare and develop status reports as required by HR manager
Ensure proper filing of documents
Promote and share ideas for improvement of the admin and HR function in the field office
Any other duties that will be assigned by CD/HR Manager.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Draft letters, cover letter for official correspondence. Reply to general requests with accurate information. Sending receiving, distributing and filing incoming and outgoing letters, mail and other documents for field office
Organize and schedule meetings and appointments when and if needed. Greet clients/suppliers/visitors to the NRC in a professional and friendly manner. Organize hotel booking and travel services provision for local and international staff.
Assist with administrative tasks and provide research and administrative support to individuals, where necessary
Translation of official documents both written and real-time verbal (if needed)
Deal with official employment and local authorities institutions (if needed)
Organize events and trainings for staff
Initiate procurement procedures using Agresso Procurement system
Ensure smooth operations of office cash flow by controlling daily office expenses, preparing weekly and monthly cash count reports, cash requests and accountability reports on constant bases.
Ensure maintaining a filing system for all administrative documents according to NRC Filing Tree both as hard and soft copies
Prepare any documentation for the area on behalf of NRC for government authorities.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Logistics, Finance, Procurement,HR
Program staff
Management (CMG and HRM)

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

Higher level of education (university degree) is desirable
Experience from working as an Office manager/administrator in international organization
Excellent organizational and planning skills
Knowledge of primary accounting
Excellent verbal and written communication skills in English (required) and Ukrainian
Good command of Microsoft Office
Previous experience from working in complex and volatile contexts would be an advantage

Context/ Specific skills, knowledge and experience:

Responsible, punctual, attentive to details, prompt, well-mannered, decent and willing to work
Excellent interpersonal skills
Proven ability to handle challenging workload
Able to work independently and proactively

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position: