Account Manager, Partner Success, Healthcare and Consumer
Support Partner Representatives and enhance engagement plans for Forum Partners.
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Overview
Support Partner Representatives and enhance engagement plans for Forum Partners.
You have:
- Bachelor's degree or equivalent
- 3+ years of professional work experience in a relevant industry
- Successful track record in key account management and/or business relationship development
- Ability to connect the dots in a complex matrix environment and utilize disciplined and consistent follow-through to drive outcomes
- A strong sense of perseverance and a commitment to delivering positive outcomes
- Digital mindset and capabilities - Salesforce experience preferred
- Excellent verbal, written, and presentation skills and command of English; fluency in another language is a plus
- Strong research and analytical skills
- Travel requirements of 15% to 20%
Please Note: This role requires the ability to work on site 3 days per week per company policy.
The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.
The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.
Why we are recruiting
The Partner Success team focuses on structuring and delivering tailored engagement for Forum Partners across Europe and North America. The team works in close collaboration with the Global Industries communities, 11 Forum Centres and Forum events.
We are currently searching for a Partner Success Specialist (Account Manager) who, together with their Partner Lead (relationship manager) counterpart, will form a two-person Account Team focused on building and strengthening interactions with Partner Representatives across a portfolio of Forum Partner companies. The role will focus primarily—though not exclusively—on organizations from the Health & Healthcare and Consumer Industries.
Responsibilities include:
- Onboard Partner Representatives into the Forum ecosystem and contribute to shaping the engagement plan for Partners, in collaboration with their Account Team counterpart (Partner Lead), who leads the development of the partner’s strategic engagement plan.
- Work closely with Forum Centre (project) colleagues to identify and communicate the latest engagement opportunities for partners.
- Successful delivery of Partners’ events engagement, ranging from registrations, agendas, speaking opportunities, and logistics.
- Maintaining ongoing Partner engagement with the Forum by building strong relationships with partner Representatives to ensure the ongoing delivery of tailored engagement plans.
- Generating intelligence on Partner companies to flag potential risks and growth opportunities by consistently monitoring recent company announcements, annual reports, and senior executive changes.
To be successful, a Partner Success Specialist (Account Manager) should:
- Build deep relationships with Partner Representatives to develop and execute on engagement plans based on the partner’s business priorities and relevant trends for their industry sectors.
- Build strong working and collaborative relationships with their Account Team counterpart (Partner Lead).
- Ensure a ‘One-Forum’ approach in coordination with the Forum’s Centres, Global Industries, events, and media teams to guarantee an optimal Partner engagement experience.
- Monitor and proactively manage partner retention and engagement metrics.
Preferred Requirements and Experience:
- Bachelor's degree or equivalent
- 3+ years of professional work experience in a relevant industry
- Successful track record in key account management and/or business relationship development, including proven ability to engage with multiple functions and business lines within an organization
- Ability to connect the dots in a complex matrix environment and utilize disciplined and consistent follow-through to drive outcomes for internal and external parties.
- A strong sense of perseverance and a commitment to delivering positive outcomes for the Forum and its Partners
- Digital mindset and capabilities - Salesforce experience preferred
- Excellent verbal, written, and presentation skills and command of English; fluency in another language is a plus
- Strong research and analytical skills
- Travel requirements of 15% to 20%
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Potential interview questions
| Describe a challenging account management situation you faced and how you resolved it. | This question evaluates your problem-solving and relationship management skills. | Share a specific situation, actions taken, and the positive outcome achieved. |
| How do you prioritize tasks when managing multiple partners with varying needs? | The interviewer wants to assess your organizational and time management skills. | Pro members can see the explanation. |
| Can you provide an example of how you have used data to inform your engagement strategies? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to build strong relationships with Partner Representatives? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure that your partners are satisfied with their engagement experience? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time you had to manage change in a project involving multiple stakeholders. How did you approach it? | Pro members can see the explanation. | Pro members can see the explanation. |
| What role does digital technology play in your current account management processes? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you think your background is a good fit for this role within the Health and Consumer industries? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 8 months ago
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Updated 7 months ago
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Source:
weforum.org
