Account Manager, Partner Success, Energy, Materials and Infrastructure
Manage Partner relationships and engagement to ensure success.
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Overview
Manage Partner relationships and engagement to ensure success.
You have:
- Bachelor's degree or equivalent
- 5+ years of professional work experience
- Successful track record in account management and business relationship development
- Demonstrated ability to prioritise in managing complex portfolios
- Excellent communication skills and command of English
- Capacity to apply critical thinking and work collaboratively
- Digital mindset and capabilities
- Occasional travel up to 15%
Please Note: This role requires the ability to work on site 3 days per week per company policy.
This role is a temporary duration from 1 May ****2026– 1 November 2026.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.
As a membership organization, the Forum, engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.
The Partner Success (account management) team, part of the Global Industries Team, focuses on delivering the outstanding quality of engagement to the 900+ Forum Partners, seamlessly across all industries and geographies.
We are currently searching for an Account Manager (Partner Success Lead), who will focus on building and reinforcing interactions with Partner Representatives from the Energy, Materials and Infrastructure Industries (Chemicals, Built Environment, Oil and Gas) at Forum Partner companies.
Responsibilities include:
- Responsible for maintaining ongoing Partner (account) engagement with the Forum, through building and maintaining relationships with partner Representatives
- Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities
- Onboard new Partners into the Forum ecosystem by building strong working relationships with Partner Representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce
- Monitor partner news and health to flag potential risks for engagement, course correct actual engagement in line with engagement plan
- Lead Partners’ event preparation for institutional events (including event invitation, registration process, participant agendas, speaking roles and logistics)
Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience
To be successful, an Account Manager (Partner Success Lead) should:
Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
- Understand and proactively manage Partner retention and engagement metrics and resulting actions
- Ensure Salesforce is used to its full capacity and that Partner information is duly documented and available to all
- Foster a ‘One-Forum’ approach, with immediate Account Team and internal product teams, centers, regional business and industry teams to Partners to guarantee optimal Partner engagement experience
Preferred Requirements and Experience:
- Bachelor's degree or equivalent
- 5+ years of professional work experience
- Successful track record in account management and business relationship development, including proven ability to engage with Partner Representatives
- Demonstrated ability to prioritise in managing complex portfolios
- Excellent communication skills and command of English
- Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team
- Digital mindset and capabilities
- Occasional travel up to 15%
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
Potential interview questions
| Describe a time when you successfully managed a complex portfolio of accounts. | This question helps to assess your ability to prioritize and manage multiple account relationships effectively. | Share specific examples of how you organized tasks or utilized resources to meet partners' needs. |
| How do you ensure effective communication with Partner Representatives? | The interviewer wants to understand your communication methods and how they foster relationships. | Pro members can see the explanation. |
| Can you give an example of how you used data to improve Partner engagement metrics? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to onboard new partners into an organization? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell me about a time you had to course correct a partner's engagement plan. What did you do? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you stay updated on industry trends that affect your partnership engagement? | Pro members can see the explanation. | Pro members can see the explanation. |
| What role does collaboration with internal teams play in your success as an Account Manager? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain how you would handle a situation where a partner is disengaging. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 8 months ago
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Updated 4 months ago
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Source:
weforum.org
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