Account Manager, Partner Success, APAC

Join as a Partner Success Lead to manage and engage with partners across Asia Pacific.

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WEF - World Economic Forum

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Geneva (Switzerland)

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Overview

Join as a Partner Success Lead to manage and engage with partners across Asia Pacific.

You have:

Bachelor's degree or equivalent
5+ years of professional work experience in Asia Pacific region preferred, other regional experience is a plus
Successful track record in key account management, including proven ability to engage with multiple functions and business lines in an organization
Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.
Digital mindset and capabilities
Experience with CRM's, Salesforce preferred
Excellent communication skills and command of English both written and verbal
Travel up to 20%

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Details

Please Note: This role requires the ability to work on site 3 days per week per company policy.

This is a temporary role from March 1 2026 to September 30 2026

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.

As a membership organization, the Forum engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues. The Regional Partner Success (account management) team focuses on structuring and delivering tailored engagement for Forum Partners across all regions except Europe and North America. The team works in close collaboration with the Regional Business Team, as well as with Global Industries communities, 10 Forum Centres and Forum events.

We are currently searching for a Partner Success Lead (Account Manager), who will focus on building and reinforcing interactions with main contacts at Forum Partner companies across Asia Pacific region.

Responsibilities include:

Maintain ongoing Partner engagement with the Forum, through building and maintaining relationships with Partner Representatives
Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with the Global Industries team (North America/Europe account teams)
Onboard Partner Representatives into the Forum ecosystem and relevant engagements
Contribute to shaping the engagement plan for Partners
Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics
Partner integration and experiences across the Forum’s digital ecosystem
Monitor and generate intelligence on Partner companies to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes
Lead internal processes impacting the Partner, including unpaid dues and contract management

To be successful, a Partner Success Lead (Account Manager) should:

Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
Monitor and proactively manage partner retention and engagement metrics and resulting actions
Ensure a ‘One-Forum’ approach with internal product teams, Centres, and Global Industries teams to Partners to guarantee optimal Partner engagement experience.

Requirements and Experience:

Bachelor's degree or equivalent
5+ years of professional work experience in Asia Pacific region preferred, other regional experience is a plus
Successful track record in key account management, including proven ability to engage with multiple functions and business lines in an organization
Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.
Digital mindset and capabilities
Experience with CRM’s, salesforce preferred
Excellent communication skills and command of English both written and verbal
Travel up to 20%

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Apply now

Potential interview questions

Can you describe a time when you successfully managed a key account?	The interviewer wants to assess your experience and success in account management.	Focus on specific actions you took and the positive outcomes achieved.
How do you handle complex relationships in a matrix environment?	This question evaluates your ability to navigate complex organizational structures.	Pro members can see the explanation.
What strategies do you use to ensure partner retention?	Pro members can see the explanation.	Pro members can see the explanation.
Give an example of a successful engagement plan you developed for a partner.	Pro members can see the explanation.	Pro members can see the explanation.
How do you leverage CRM tools in your partner engagement?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a challenge you faced while managing a partner's expectations.	Pro members can see the explanation.	Pro members can see the explanation.
What role does communication play in your account management approach?	Pro members can see the explanation.	Pro members can see the explanation.
How do you stay informed about trends that affect your partners?	Pro members can see the explanation.	Pro members can see the explanation.