Account Manager, Partner Services, IT

Please Note: This role requires the ability to work on site in our Midtown Manhattan office 3 days per week per company policy. This role is not eligible for work authorization/visa support.

The annual salary range for this role is $120,000-$140,000 in New York

The duration of this role is 8 months.

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World. As a membership organization, the Forum engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.

The Partner Services (account management) team focuses on structuring and delivering tailored engagement for Forum Partners across Europe and North America. The team works across all industries and geographies and in close collaboration with the Global Industries communities, 10 Forum Centers and Forum events.

We are currently searching for a Partner Services Lead (account manager), who will focus on building and reinforcing interactions with Partner Representatives at Forum Partner companies, specifically within the IT Industry. The individual in this role will:

• Maintain ongoing Partner engagement with the Forum, through building and maintaining relationships with Partner Representatives
• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in partnership with internal teams
• Collaborate to onboard Partner Representatives into the Forum ecosystem and relevant engagements
• Contribute to shaping Partner engagement plans and opportunities to grow partner engagement
• Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics
• Oversee Partner integration and experiences across the Forum’s digital ecosystem
• Monitor and generate intelligence on Partner companies to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes

To be successful, a Partner Services Lead (account manager) should:

• Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
• Monitor and proactively manage partner retention and engagement metrics and resulting actions
• Ensure a ‘One-Forum’ approach with seamless collaboration with internal teams to Partners to guarantee optimal Partner engagement experience.

Preferred Requirements and Experience:

• Bachelor's degree or equivalent
• 5+ years of professional work experience, including demonstrated familiarity and interest in the IT industry, including cybersecurity
• Successful track record in account management, including proven ability to engage with multiple functions and business lines in an organization
• Excellent communication skills and command of English; fluency in another language is a plus
• Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.
• Experience with CRM’s and visualizing data, Salesforce preferred
• Occasional travel up to 15%

Vaccination requirement

The Forum requires that employees be fully vaccinated with at least one booster against COVID-19 by their first day of employment. The Forum will evaluate all requests for accommodation/exemption from this policy in keeping with federal, state, and local law.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!