Accommodation Junior Consultant UN Booking Hub - Rome, Italy

Admin

Overview

Support global accommodation services for humanitarian staff

You have:

• A university degree in communications/languages/international relations/business administration, or other similar discipline
• At least 2-3 years’ work experience in digital content editing, data collection and customer support
• Fluency (level C) in English language
• Working knowledge of spoken and written French language is essential
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)
• Ability to engage with different cultures

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an Accommodation Consultant interested in further developing your professional experience while contributing to ending global hunger? Would you like to join WFP, a highly reputable organisation bringing positive change to lives of people affected by hardships? Would you like to join a global organisation investing in its people?

If your answer is yes, then this is a great opportunity for you to become an integral member of a diverse and passionate team that works on varied and international projects directly contributing to beneficiary assistance.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Monday, August 1, 2022 (11:59 PM CET)

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse, and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

ORGANIZATIONAL CONTEXT

This position sits within the Global Accommodation unit of MSDD and works towards ensuring our colleagues serving in the field have a safe and comfortable place to stay, through quality Accommodation and related services that are provided to the humanitarian community.

WFP provides over 90 guesthouses across 22 countries, offering quality, comfort and safety, and all the necessary utilities like electricity and running water.

The Accommodation Booking Service is an online booking platform that makes it easier for humanitarian workers to find and book WFP-managed accommodation.

KEY ACCOUNTABILITIES (not all-inclusive)

The Accommodation Consultant will be reporting to the Customer Support Manager, Flavia Cruciani, and shall perform the following duties:

UN BOOKING HUB

• Support in keeping information on accommodation up to date both in the UN Booking Hub website and offline database.
• Contribute to timely providing field support to services’ focal points and website users.
• Support in drafting effective communication about services provided through the platform.

ACCOMMODATION SERVICES

• Contribute to successful humanitarian staff booking of accommodation services.
• Support in the rollout and use of field offices using the accommodation digital office services for both WFP and the other Agencies.
• Update webinars, training materials, manuals, and communication to provide global guidance on the provided services and new features being implemented.
• Support in customer satisfaction monitoring of accommodation service managers.

ACCOMMODATION QUALITY STANDARDS IMPLEMENTATION

• Provide support to monitor activities and draft Implementation Reports, organize project implementation conf calls with the Country Offices.

ACCOMMODATION CUSTOMER SATISFACTION SURVEYS

• Support the preparation, submittal, answers analysis, and final reporting of the accommodation global customer surveys monitoring the perceived quality of service in our operations by providing insights of strategy pillars and action items to address improvements.

QUALIFICATIONS AND KEY REQUIREMENTS

EDUCATION:

You have:

• A university degree in communications/languages/international relations/business administration, or other similar discipline

EXPERIENCE:

You have:

• At least 2-3 years’ work experience in digital content editing, data collection and customer support

LANGUAGE:

You have:

• Fluency (level C) in English language.
• Working knowledge of spoken and written French language is essential

MORE ABOUT YOU

You have:

• Analytical skills
• Ability to speak and write clearly and effectively
• Team working attitude and independently prioritize simple tasks
• Digital skills
• The capability of engaging with different cultures
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

TERMS AND CONDITIONS

The position is on an international consultancy contract for an initial period of 6 months and it's extendable subject to funding and performance.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org