Job Description

Job Overview

The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The coordinator will recruit, screen, train, supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. The coordinator will develop trauma-informed training materials to best prepare volunteers, interns, and others for their work with refugees, asylees and victims of human trafficking.

Major Responsibilities

Internship Coordination

· Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.

· Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs.

· Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.

· Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.

· Oversee onboarding and exit process for all interns. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and managing other situations as needed

· Maintain relationships with all universities in the area.

Mentor Coordination

· Conduct outreach for the Family Mentor Program as needed. This includes meeting with individuals and community and faith-based organizations who are interested in supporting the mission of the IRC.

· Maintain strong referral relationships with all IRC staff. Develop family profiles based on referrals.

· Recruit, screen and match family mentors to support refugees and asylees.

· Update training materials for new mentors and resources to share with mentors as activities to do with their mentees (i.e., English for Speakers of Other Languages (ESOL) materials, employment preparation).

· Provide ongoing training and support to mentors and troubleshoot any issues that arise.

· Coordinate monthly group session with mentors and mentee clients, and 1-2 mentor appreciation events per year.

· Conduct exit interviews and surveys with program participants.

Volunteer Coordination

· Coordinate with staff to determine volunteer needs and assist with assignment description development

· Conduct outreach activities to attract new volunteers; recruit and interview candidates.

· Conduct regular information sessions for potential volunteers, interns, and mentors.

· Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.

· Maintain regular communication and act as a liaison between IRC staff and volunteers.

· Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.

· Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.

· Actively participate in the Volunteer Coordination Communities of Practice.

· Conduct recognition events for volunteers and interns.

CNCS AmeriCorps and VISTA Coordination

· Recruit VISTA members as needed, in collaboration with department supervisors.

· Maintain ongoing relationship with CNCS and manage grant activities.

· Coordinate with VISTA members and supervisors to prepare funder reports as required.

Outreach, Training and Other

· Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.

· Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.

· Assist in managing shared mailboxes, Facebook page, and other external-facing communication.

· Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.

· Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records. Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.

· Update and develop resources to manage intern and volunteer lifecycle.

· Supervise community engagement interns or other volunteers as needed.

· Other tasks and projects as assigned.

Job Requirements:

Education:

· Bachelor’s degree from an accredited university or college preferred.

Work Experience:

· Minimum of 3 years of related experience.

Demonstrated Skills and Competencies

· Proven ability to contribute both independently and as a key team member.

· Proficient in Microsoft Office applications (Word, Excel, Outlook)

· Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

· Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.

· Well organized with attention to detail.

· Ability to work effectively in a multi-cultural setting.

· Self-direction and initiative, when needed, to take the lead and to follow through to completion.

· Language Skills: Fluent in English, both spoken and written.

Working Environment

· Combination of remote and onsite work in a standard office environment. As the transition away from virtual, remote work evolves, fulltime onsite will be required. Some evening and weekend hours will be required.

· Must have a valid driver’s license with legally required insurance. Position will require using own transportation within service delivery area. Mileage reimbursement available.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications