Usability and End User Experience Analyst and Designer, Business Management System (BMS)/Next Generation GSM Project

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 137,951 USD and 180,636 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

This announcement will be used to fill multiple positions for the Next Generation GSM project.

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the Department provides relevant, quality, reliable, and cost-effective IT services for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (Administrative and Health Technical), capturing business needs, establishing and managing projects to address these requirements.

WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon as possible. WHO is reviewing the options of replacing the current EBS on premise solution (GSM) with a cloud SaaS based Best-of-Breed and vertical solution - offering a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow WHO to avail of modern technology including mobile access, artificial intelligence and business process automation, and to take advantage of any new technology and features added to the selected platform(s).

DESCRIPTION OF DUTIES

1. Develop and maintain a close business relationship with the designated business team (and users) to better understand their business needs, tasks, and working environments. Involve the users closely (through workshops, focus groups, interviews, etc.) in user experience design and development; act as liaison between users and vendors to define an enjoyable user experience.
2. Work closely with the Project Management team to integrate UX design into the project management methodology or approach; ensuring that UX is not done as an afterthought.
3. Together with the Business stream and Change Management team, develop the personas and scenarios, identify user scenarios and map the expected user experience. Perform qualitative and quantitative research as required.
4. Work closely with the selected implementing vendors to develop story boards, user journeys, wireframes, wireflows, prototypes, etc. and work closely with selected implementing vendor(s) if required.
5. Conduct and participate in various activities and levels within the system development cycle (particularly usability tests) to ensure alignment, consistency and quality of solutions.
6. Ensure that user experience requirements are clear, documented, agreed, implemented, and tested according to expectations.
7. Participate in user testing and quality assurance activities. Ensure consistent user experience is delivered across products within designated business stream.
8. Define metrics and measure the effectiveness of the UX design.
9. Perform all other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential: A first-level university degree in Computer/Information Science or in another related field. Desirable:

• User Experience (UX) Design Certification (at least level 1)
• User Interface Design Certification
• Business modeling methodology (BPMN 2.0) or equivalent
• ITIL (Information Technology Infrastructure Library) certification

Experience

Essential: A minimum of 5 years relevant practical work experience, some of which must be exposureat the international level including:

• Experience in software development project(s) as business analyst, developer, tester, or quality assurance person.
• Experience in user experience (UX) or user interface (UI) design including development of wireframes, mockups, prototypes, etc.
• Experience in working with external vendors/outsourced companies delivering application development, solutions deployment, and customized services to end users.
• Experience of working within a larger IT team, understanding the various constraints existing across the different domains.
• Experience in communicating/negotiating with business focal points, end users, and with other teams to deliver projects and products.
• Demonstrated experience working in geographically-separated teams combined with extensive experience in a multi-cultural environment.

Desirable:

• Experience managing the entire application development life cycle - must be extremely conversant with all elements and how they are managed with a track record of successful delivery of both in-house and outsourced projects.
• Experience in an IT environment of a UN Agency or International Organization.
• Practical experience in providing end user support at different levels.

Skills

• Solid and demonstrated understanding of user experience design principles and user interface (UI) standards.
• Ability to prioritize workload in a high pressure and time constrained environment.
• Quality focused with excellent attention to detail.
• Analysis skills, with aptitude/sound judgment for creative problem solving.
• Positive attitude to learning new skills and adapting to new technologies.
• Concrete skills soliciting, gathering, and analyzing user input and requirements.
• Focus on user efficiencies, solving business/customer issues, and ensure quality and consistency across the system.
• Strong problem-solving skills and ability to assess a problem and determine an effective course of action.
• Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
• Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English. Desirable: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,120 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4519 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This selection may be subject to special recruitment procedures. Further details of these procedures shall be made available upon request to HQ_bos_[email protected].
• This requisition may be used to fill other similar positions at the same grade level in different locations and for different contract types.
• The location of positions may change either before the final selection decision or during the course of an assignment based on business needs.
• The GSM Next Generation project is time-limited. (Selected internal candidates who already hold fixed-term or continuing appointments at the time of selection to the GSM Next Generation project will be reassigned at the end of this project.)
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO's operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.