Training Program Officer

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 137,951 USD and 180,636 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1. Organizational Context

1. Organizational Setting

The post is located in the WIPO Academy. The WIPO Academy plays a central role in WIPO's activities and adopts an interdisciplinary approach to IP education focusing on its links with trade, innovation, health, applied sciences, information technology and creative industries. The WIPO Academy offers courses targeting a wide range of beneficiaries including inventors and creators, business managers and IP professionals, policy makers and government officials of IP institutions, diplomats, students and teachers of IP and the civil society, as well as WIPO employees. WIPO’s learning culture prioritizes the learning and acquisition of skills and knowledge by all, through continuous professional development, and knowledge sharing via diverse learning modalities (including distance learning), innovative pedagogical techniques and use of technology.

2. Purpose Statement

The implementation and delivery of training programs to WIPO employees have recently been transferred to the WIPO Academy. The WIPO Academy and HRMD will collaborate to develop a training framework for WIPO, aligned with WIPO’s Medium Term Strategic Plan, HR Strategy, Program of Work and Budget, strategic workforce planning and the Organization’s competencies and values.

The Training Program Officer supports the Head of Internal Training Program to effectively develop, coordinate and implement the portfolio of training offered by WIPO’s Internal Training Program, structured around the three pillars of mandatory training and onboarding, technical and substantive knowledge and building soft skills.

3. Reporting Lines

The Training Program Officer reports to the Head, Internal Training Program.

4. Work Relations

The incumbent liaises extensively with different stakeholders across the organization as well as externally with contractors and service delivery providers. She/he works in close collaboration with colleagues in the Talent Partners Unit.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Support the Head of the Internal Training Program in conducting Training Needs Assessments (TNAs) identified as necessary by HRMD in the context of workforce planning; and assist with the analysis of the needs and design of training programs to address gaps and business requirements.

b. Coordinate the planning, delivery, administration and evaluation of knowledge and skills-based training courses offered to WIPO employees, answering to business and individual needs. Work closely with HRMD colleagues specifically in the Talent Management Service, WIPO Academy teams and with external training providers, partners and consultants to design and develop training methodology and content.

c. Establish strong relationships and partnerships with multiple stakeholders across WIPO, and with external training providers and experts, to maintain a pool of training practitioners to establish, update and implement training activities.

d. Support cooperation with the IT function within the WIPO Academy as well as the Enterprise Solution Division and Data and Technology Unit, to administer the interface between HR IT systems and the Academy’s Learning Management System (LMS). Support the deployment of IT tools that are developed for evaluation, reporting and record keeping.

e. Follow best practices for excellence in training evaluation, reporting and assessment, ensuring feedback is effectively incorporated into training design to improve the impact of training vis-à-vis business objectives. Use business systems data to trigger training, reskilling and upskilling within daily activities.

f. Under the guidance of the Head, develop training analytics to identify and address skills needs that arise in the business and support training results; develop proposals on how to address training issues with analytics and support data-driven decisions. Extract and analyze data, prepare and communicate findings and insights to the team and other stakeholders. Identify needs in relation to data collection.

g. Support the drafting and preparation of reports and presentations including training data to effectively communicate and build, together with HR, the business case for investment in training to Senior Management and WIPO Member States. Develop impactful learning campaigns in collaboration with HRMD and WIPO Academy teams to inspire and engage employees and leaders to put learning at the heart of the employee journey.

h. Support the Internal Training Program activity to ensure training solutions are adjusted to the business needs in close collaboration with Talent Management Services. Propose action plans and/or concept documents for new initiatives / activities / training courses, and facilitate integration of good practices across WIPO.

i. Perform other duties as required.

3. Requirements

Education (Essential)

First-level university degree in Economics, Social Sciences, Sciences, Organizational Development, Human Resource Management, Public or Business Administration, International Relations, IP, or related field.

Education (Desirable)

Advanced university degree in Economics, Social Sciences, Sciences, Organizational Development, Human Resource Management, Public or Business Administration, International Relations, IP, or related field.

Certification in Analytics.

Experience (Essential)

At least six years of professional experience in the design and implementation of training projects including in planning, delivery, and evaluation of technical assistance/cooperation, capacity building or development programs.

Experience in working in data analytics applied to an area involving qualitative and quantitative analysis.

Experience in administering needs assessments, gauging skills shortages, and addressing these through tailored training programs and monitoring performance post-intervention.

Proven experience in digital transformation in the learning and development space; and, managing data pipelines and promoting data and analytics to inform-drive learning strategies.

Proven experience working with trainees and trainers.

Experience (Desirable)

Experience of e-learning tools would be advantageous.

Language (Essential)

Excellent knowledge of English.

Language (Desirable)

Knowledge of other UN official languages.

Job Related Competencies (Essential)

Proven ability to develop and deliver professional training content including instructional design experience and use of technologies for eLearning.

Advanced data analysis skills including data mining, interpretation and data visualization.

Good knowledge of adult learning methodologies.

Results-focused, analytical mindset and problem-solving skills.

Self-starter with ability to work independently as well as a member of a team, with minimal supervision and within a matrix environment - including in a virtual environment.

Keen to drive innovation within training and competency management - likes to challenge the status quo.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations, with both internal and external stakeholders, in a multi-cultural environment with sensitivity and respect for diversity.

Client orientation, with the ability to deliver a high quality client service, improving service execution, delivery and outcomes.

Competent user of Microsoft Office applications including Word, Excel, Outlook and PowerPoint and the internet, and the ability to work with databases and other content authoring and information management systems (such as Moodle, Opinio, Articulate Storyline, Scenari) and adapt quickly to new software.

4. Organizational Competencies

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the May 2022 rate of 72.2%

P3

Annual salary

$62,692

Post adjustment

$45,264

Total Salary

$107,956

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate will be subject to an overall term of five years with no possibility of renewal beyond that term. This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 (“Appointment Boards”).

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.