Training Assistant

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education.

Salary

The salary for this job should be more than 6,605 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

1. Organizational Setting

The post is located in the Performance and Development Section of the Human Resources Management Department (HRMD). This Section is responsible for professional development of staff, reduction of skill gaps and facilitation of effective performance management in line with the organizational strategy.

2. Purpose Statement

The incumbent, as a member of the Performance and Development Section, is required to support the organization of digital and in-person training activities and provide day-to-day functional support to WIPO employees on staff development and learning enquiries by email and telephone.

3. Reporting Lines

The incumbent works under the supervision of the Head of the Performance and Development Section.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Provide logistical and general administrative support for the organization of in-person and virtual classroom training, including registration in WIPO's Learning Management System (LMS), room booking and arrangements of room settings, sending out invitations, following up with participants to share information, and distribution of training material.

b. Reply to general telephone and email queries related to staff development and training in a timely and client-focused manner; forward more complex or unusual issues to the supervisor for instruction or follow up; monitor the end-to-end enquiry lifecycle and bring to the supervisor's attention any pending issues.

c. Collect and compile information on training-related issues raised by WIPO employees and bring recurrent issues to the attention of the supervisor, proposing basic changes as appropriate; type and prepare templates and scripts for replies to enquiries and FAQs.

d. Record financial transactions arising from training activities in the financial system of the ERP solution for approval of the supervisor.

e. Input information in the LMS for the creation of online courses and update and maintain this information; support the administration of external digital learning platforms by (re)assigning licenses in accordance with established standards, setting up course sessions, sending out of invitations and reminders and compiling information for statistical reporting; when instructed test new digital learning products.

f. Perform other related duties as required.

3. Requirements

Education (Essential)

Completion of secondary education.

Experience (Essential)

At least three years of related work experience, including experience in customer/client support and the organization of meetings, workshops or training activities.

Experience (Desirable)

Experience working in an international organization. Experience in working with Learning Management Systems.

Language (Essential)

Excellent knowledge of written and spoken English and French.

Language (Desirable)

Knowledge of other UN official languages.

Job Related Competencies (Essential)

Ability to work within the applicable rules, regulations, policies and procedures.

Ability to maintain records and files and update databases.

Ability to draft standard correspondence and emails.

Ability to search, retrieve and compile information from a variety of sources.

Customer/client oriented with the ability to provide information and reply to general enquiries in a clear and concise manner; excellent phone and email etiquette.

Attention to detail in order to spot data irregularities.

Excellent time management and work organization skills.

Good communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications including Word, Excel, Outlook and PowerPoint and the internet, and the ability to adapt quickly to new software.

4. Organizational Competencies

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

5. Information

Monthly salary (Net of tax): 5,728 CHF

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

General Service posts are subject to local recruitment. Staff in the General Service category are recruited in the host country or within reasonable commuting distance of the Headquarters.

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

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Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.