Telecommunications/ Network Engineer- Fixed Term- For Internal and External Candidates- Field Office Jerusalem- Grade

Contract

This is a RLG-15 contract. This kind of contract is known as Relocation Grant. More about RLG-15 contracts.

Org. Setting and Reporting The incumbent is responsible to the Field, IMT Infrastructure Officer in the Field to whom s/he may be assigned.

Responsibilities The incumbent: 1) Manages and implements HQ/Field Infrastructure Networking and Telecommunications services in terms of deploying, monitoring, operating and documenting adequate and reliable service, in line with established Agency Infrastructure Strategy, policies and technical instructions. 2) Is responsible for implementing and administering all operational tasks of the systems required for delivering the HQ/Field infrastructure networking services, which include: 2.1. Local Area Network (LAN) and Wide Area Network (WAN) Switches and Routers; 2.2. WAN Bandwidth Hardware (HW)/Software (SW) Monitoring Tools; 2.3. Satellite wide area network (SWAN) Data & Voice Connectivity; 2.4. Public Switched Telephone Network (PSTN) Data Connectivity (Integrated Services Digital Network (ISDN), Leased Lines, Frame Relay, Multiprotocol Label Switching (MPLS); 2.5. Converged Data, Voice and Video Internet Protocol (IP) Connectivity; 2.6. Remote Access Services (Dial-up, Virtual Private Network (VPN). 3) Provides first level infrastructure technical support to the HQ/Field staff on issues related to LAN, WAN, HW, SW, PSTN, ISDN, MPLS, IP and VPN; makes necessary technical changes as a result of support issues. 4) Provides input on projected and new telecom and network infrastructure hardware, software and licenses capacity requirements, sharing the Field’s specific needs; participates in implementation design plans, tests and rolling out. 5) Introduces configuration changes with minimal disruption including the following: 5.1. Applying Operating System (OS) updates; 5.2. Modifying and applying changes to device configuration; 5.3. Adding new devices for new sites; 5.4. Processing scripts used to administer devices; 5.5. Changing IP Schema and Routing Configurations; 5.6. Configure VPN connectivity; 5.7. Configure Bandwidth Quality of Service (QoS) 6) Advises, contributes and provides recommendations on Infrastructure hardware, software and licenses systems and policies. 7) Keeps abreast of latest telecommunication technology developments and Cloud services impacting telecommunication; makes relevant recommendations. 8) Performs other duties as may be assigned by the supervisor.

Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

Functional i. Planning and Organizing ii. Learning and Researching iii. Creating and Innovating iv. Coping with Pressure and Setbacks v. Relating and Networking

Education- Required academic qualifications: A university degree from an accredited educational institution in telecommunications, computer or electrical engineering or other related discipline.

- Professional qualifications: CISCO Certified Network Administrator (CCNA) certification.

Work Experience At least five years of progressively responsible and relevant professional experience in telecommunications network systems is required.

- Knowledge and experience in CISCO (Switches, Routers and Wireless) systems including centralized monitoring and management in large scale, high availability environments is required.

- Knowledge and experience of large scale LAN/WAN switching and routing implementation and operation is required.

- Experience in installing and maintaining secure network communications (VPN), firewalls, intrusion detection/prevention systems and secure remote authentication solutions is required.

- Knowledge and experience with bandwidth management tools and techniques) is required.

-Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable.

Languages Very good command of written and spoken English and Arabic.

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* Conditions of service -Type of Contract: Fixed Term Appointment - Duration of Contract: 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need. Monthly basic salary USD1,592.60, payable in JD at UN monthly exchange rate, plus an allowance of 1000 NIS payable in JD at UNRWA rate.

Other benefits include: •Provident Fund contribution (15.2% of basic salary paid by the Agency). •Dependency allowances (if applicable). •30 days of annual leave. •Compulsory medical insurance.

* Other Information: 1. The incumbent may be required to travel in Agency’s area of operations; 2. The incumbent may be required to work outside normal duty hours and on call basis.

** DESIRABLE QUALIFICATIONS 1. CISCO Certified Network Professional (CCNP) certification. 2. Technical training in Very Small Aperture Terminal (VSAT), Private Automated Branch Exchange (PABX), Voice-Over-Internet Protocol (VOIP) Systems. 3. Knowledge and experience of high availability, SLAs, change management as defined by Information Technology Infrastructure Library (ITIL) with emphasis on principals of Microsoft Operations Framework (MOF). 4. ITIL training and certification. 5. Knowledge of UNRWA’s operations and computer facilities environment.

*** Equivalency: Equivalency may apply for this post. When the minimum requirements are not fully met, the Director of Human Resources may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications and progressive relevant work experience. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI * Important information 1-This vacancy notice is open to internal and external candidates. Only candidates residing in West Bank or Jerusalem, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in West Bank/ Jerusalem, and without a valid work permit, the appointment may be rescinded. 2- Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. 3- A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. 4- Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. 5- Please ensure that the e-mail address and mobile phone number that you have written in your Personal History Form are accurate and active. Your status in relation to the vacancy will be communicated to you via email listed on your Personal History Form, as we will no longer be using telephone calls. 6-It is the responsibility of the candidate to provide full, accurate and up to date information in his/her application form. Any missing and/or misleading data may lead to candidate disqualification. 7- For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment. The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description. On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law. UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you. UNRWA's human development goals UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. How can you make a difference? You will be joining a team of around 4,000 staff in the West Bank Field Office working to foster the human development of some 800,000 registered Palestine refugees. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.