Technical Manager – Case Management
Purpose of this role:
The position will work as part of the IRC’s WPE team to oversee, manage and provide technical support to response programming. She will ensure quality, confidential, and appropriate implementation of case management activities. She will also ensure programming meets international standards following the GBV guiding principles and is women, girls and survivor centered. Through supportive mentoring, she will provide capacity development to IRC and partner staff to strengthen their understanding of case management. The position requires a personal commitment to advancing women's issues and working on behalf of women and girls in the host and the Rohingya community. She will be providing technical support and regular mentoring to IRC and partner staff. The person will coordinate closely with the wider IRC WPE and health teams.
· Ensure that all programs adheres to a women-, girl- and survivor-centered and feminist approach and that staff are supported to build and strengthen their practice in this area.
· Provide direct capacity building support to the IRC and partner staff to develop their skills, competencies and practice in: WPE and GBV/VAWG guiding principles; survivor-centered support; PFA for women and girls; safe, appropriate and confidential referrals; risk reduction and mitigation; provision of information; service mapping and basic quality assessment, community outreach and engagement; and other areas as identified;
· Working with the Senior Technical Officers – Case Management, ensure GBV and WPE training and mentoring is provided to IRC staff on available services and safe, appropriate and confidential referrals, survivor-centered support and other relevant aspects of GBV and WPE practice;
· Ensure the WPE and health teams are using the functional, feminist/survivor centered internal and external referral pathways and conducting safe, confidential and appropriate referrals in line with standard methodologies;
· Ensure that all response programs are carried out in accordance with the guidelines, and that regular monitoring and feedback mechanisms are in place. Procure supplies within program budgets and ensure activities have the required resources
· Ensure that ethical and sound data collection and information management is implemented for appropriate data analysis, planning, evaluation, and advocacy; working closely with the WPE team and Monitoring, Evaluation, Accountability and Learning (MEAL) team;
· Attend camp coordination meetings with other sectors and CIC and ensure the needs of women and girls are heard.
Staff Supervision & Development:
· Directly supervise the Senior Technical Officers – Case Management
· Maintain open, supportive, and professional relationships with all team members (IRC and partner organization), promoting a strong team spirit and providing management support and guidance to enable staff to successfully perform their roles;
· Convening the team on a regular basis to review programming, progress, successes and challenges and make timely adjustments to the activities; and reporting back to the Senor Technical Manager – GBV Response and other WPE team members;
· Ensure timely completion and submission of monthly timesheets, probation reviews, appraisals and annual performance reviews; and provide regular constructive feedback to develop their practice;
· Assist with the recruitment of WPE staff;
- Assist in the recruitment, training, and support of case management staff. Ensure regular communication and close collaboration with the WPE Coordinator, Team Lead – Protection, Senior Technical Manager – GBV Response, Senior Program Managers and other WPE team members.
Monitoring, Reporting, Budget Management:
· Monitor and consolidate information collected from weekly/monthly and staff activity reports; and actively work with the GBVIMS Manager and MEAL team to ensure accurate data and information;
· Monitor budget spending in line with the spending plans for your sites of operation, work with supervisor in developing remedial plans where necessary to ensure budgets are optimally utilized;
· Support implementation and ensure adherence to grant work plans, spending plans and monitoring and evaluation plans;
· Where requested by the supervisor, contribute in writing high-quality and timely IRC and donor reports on activities, indicators and achievements;
· Take the lead on supply chain, finance and logistics tasks in relation to the operations of GBV response activities including identifying and responding to procurement needs.
Other Duties and Responsibilities:
· Maintain open and professional relations with all IRC and partner team members, promoting a strong & respectful team spirit, ensuring effective communication, and opportunities for debriefing;
· Consistently and dedicatedly monitor/assess the safety and security of the team, promptly reporting concerns or incidents to IRC management and liaising with other external parties as required to maintain/enhance the security environment;
Other duties as assigned by the supervisor to enable and develop IRC programs.
Experience and Competencies: Knowledge, Skills & Abilities
· Minimum 5 years of proven experience in GBV programming for women and girls - essential; and experience in adolescent girls programming– highly preferred.
· Experience in program/project management
· Experience in directly supporting women and girl survivors of violence
· Proven expertise and experience in GBV response programming especially case management
· Demonstrated experience in successfully leading, building and strengthening a program team of 3 + staff in a dynamic, challenging and changing context.
· Responsible for supervising, mentoring and building the capacity of staff.
· Experience in facilitating practical workshops and learning on the issues outlined in the areas of responsibility for this position.
· Knowledge of GBV programming and coordination standards and guidelines, as well as PSEA guidance.
· Deep understanding of the impact and dynamics of violence against women and girls, and solid grounding in feminist, women and girl-centered, anti-oppressive practice.
· Demonstrated coordination and relationship building skills with partners.
· Strong ability to respect differences of culture, opinion and lived experiences while upholding rights-based principles and women’s protection and empowerment.
· Excellent interpersonal skills, positive and professional demeanor, ability to lead and work well in a team setting and with multiple partners.
· Strengths in listening, empathy, flexibility, and creativity.
· Sound written and verbal communication skills in English Language.
Specific Educational Qualification
· Bachelor or Post-graduation degree in women’ studies, social work, social sciences, human rights, humanities, or other relevant area.
Standard of Professional Conduct
IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality & Equal Opportunity
We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?