Senior Informatics Assistant

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 1,590 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Information Technology Group (ITG) provides information and technologies management and support services to WHO technical programmes in the Region. The unit is also responsible for the formulation, implementation and coordination of IT strategies and policies in the Region.

DESCRIPTION OF DUTIES

Under the guidance and direct supervision of the Administrative Officer (Information Technology), the incumbent will be part of the ITG and will be expected to:

1. Lead and supervise the day-to-day activities of Network, Server and Platform Support & Regional Service Desk teams, plan and allocate work assignments, motivate staff, ensure that each team member delivers against clearly defined objectives and evaluate performance;

2. Contribute to the development and preparations of ITG work plans and ensure the cost-effective use of funds and delivery within the set time frame and budget, and provide clear, accurate and regular reporting on activities and costs, spending plans;

3. Contribute to the scoping, planning, implementation and delivery of support and server management activities;

4.Take the lead in the development/delivery of Network, Server and Platform Support & Regional Service Desk, technologies and activities while working towards the continuous service improvement and represent WPRO in specific projects;

5. Develop end-user documentation and FAQs, including, but not limited to, standards, policies and audit requirements relevant to the user support environment, research results, maintain operational task status lists, operational progress reports, etc., and report to the Administrative Officer (Information Technology) on a regular basis;

6. Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency;

7. Install and configure computer operating systems, applications and mobile devices, provide technical assistance for VC and TC requirements;

8. Liaise with vendors for hardware repairs and maintenance;

9. Suggest and implement policies, processes and operational procedures to ensure the effective management and support of activities, including monitoring compliance; and

10. Perform any other tasks required by management.

REQUIRED QUALIFICATIONS

Education

Essential: Graduation from secondary school. Technical training in computer studies or information technology or equivalent. Desirable: University degree in Information Technology or related field. Certifications in Microsoft support, Microsoft 365 applications, ITIL v3 or higher/more recent, or in Cisco networking.

Experience

Essential: At least ten years' work experience related to the field of information technology with at least five years in providing end-user support, installation and administration of information technology systems. Desirable: At least two years' experience in coordinating a team of IT staff. Working knowledge of IT ticketing tools such as Service Now or similar. Working knowledge of Microsoft Office applications for productivity and collaboration, and video conference systems and applications.

Skills

-Excellent end-user support, interpersonal and technical skills. -Logical thinker, good analytical, problem solving and organizational skills. -Ability to write technical documentation and reports. -Ability to work harmoniously as a member of a team, adapt to diverse cultural backgrounds and maintain a high standard of personal conduct.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Knowing and managing yourself Producing results Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of written and spoken English.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at PHP 865,090 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.