Senior Complex Case Social Worker

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IRC - The International Rescue Committee

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Job Overview****:

The Senior Complex Case Social Worker is a core member of the IRC in Oakland’s Health and Wellness (H&W) and Resettlement & Placement (R&P) teams, serving as the social services coordinator for complex cases including survivor of torture (SOTs) and survivors of gender-based violence, supporting a caseload of complex clinical clients directly, and further expanding and improving services for complex cases. This position oversees implementation of clinical case management, coordinates internally and externally with other service domains within programs in the R&P and H&W departments, cultivates a network of external providers and resources, aids in developing supports that are responsive to client needs, supports strong data collection, and otherwise supports client access to needed social services.

This position provides holistic case management services that are culturally appropriate, strengths-based, trauma-responsive, and client-centered. The Senior Complex Case Social Worker regularly advocates for access to quality care for participants that includes interfacing with institutional accountability offices, supports clients’ efforts to build comfort and confidence in navigating care and attending appointments, and provides regular support for clients to feel empowered to access resources and advocate on their own behalf. This position coordinates care across internal and external multidisciplinary service providers through referral pathways, resource development, and relationship building with community providers. The Senior Complex Case Social Worker also performs administrative tasks, collects data, completes casefile documentation, monitors and evaluates program implementation and client progress, and assists in reporting on activities and outcomes for grant proposals and awards.

In addition, the Senior Complex Case Social Worker is part of the capacity building efforts of the programming for complex cases, working with the Health and Wellness Manager, Resettlement Manager, IRC in Oakland’s immigration legal team, and other stakeholders. The Senior Complex Case Social Worker may also frame needs and inform development and delivery of responsive psychosocial programming that supports clients’ capacity to integrate into the wider community, develop personal relationships, and build tangible stress management and trauma symptom coping skills.

Major Responsibilities:

Direct Services and Care Coordination

- Act as the primary focal point for Clinical Case Management at IRC Oakland - Complete assessments to capture client baseline data, triage services, and gauge client progress. - Use motivational interviewing and other supportive techniques within a trauma-informed and strengths-based approach to assist clients in identifying goals and developing action plans. - Provide comprehensive clinical case management services to a reduced client caseload (10 maximum), including addressing basic needs, assisting with applications for benefits, connecting clients to services, providing psychoeducation, and offering community orientation and education. - Work with clients to complete consent forms and releases of information, activate referrals to service providers, and ensure warm handoffs to connect clients to resources and social support networks. - Assist clients in learning transportation routes, navigating to providers and addressing other barriers to accessing services, including barriers related to immigration legal status. - Ensure linguistically appropriate services and advocate for language assistance with providers as needed. - Complete regular follow up on referrals, verify access to services, and assess client progress. - Engage in suicide and basic needs safety planning with clients as needed. - Develop and facilitate responsive psychosocial support services programming. - Oversee interns and volunteers supporting complex cases including interns requiring supervision hours - Participate in case consultation and contribute to client care coordination meetings with internal and external service providers on an ongoing basis to triage needs and ensure access to services.

Program Administration

- Enter client data, document program enrollment, record service case notes, and capture external provider data in a timely and accurate manner. - Participate in ongoing monitoring and develop processes and systems related to program quality, operations, and direct services. - Contribute to program progress reports and assist in preparing funding proposals as requested.

Community Capacity Building

- Conduct outreach to identify new providers and resources across all disciplines. - Cultivate relationships with providers and resources to expand survivor access to providers and services. - Educate providers on survivors of torture and related best practices in the interest of equipping them with the knowledge and skills to deliver appropriate services.

Other

- Fully engage in all program meetings, staff development activities, and training opportunities. - Maintain high awareness of and attention to client confidentiality, HIPAA, and relevant rules and policies. - Perform other duties as requested.

Key Working Relationships:

Position Reports to: Health and Wellness Manager

Indirect Reporting: Resettlement Manager

Position Supervises: may supervise IRC Interns and volunteers Other Internal and/or external contacts:

Internal: NorCal Senior Officer for Protection and Social Work and direct service staff including H&W, AT, and R&P staff, Health and Wellness staff at other IRC sites.

External: Other refugee resettlement agencies, ethnic Community- Based Organizations, Community leaders and other stakeholders.

Job Requirements:

Education:

- Graduate degree required (MSW, MFT, or LCSW). Candidates with clinical licensure or actively working towards licensure preferred. - Training or experience working with survivors of torture highly valued. - Lived experience as a survivor, refugee, or immigrant highly valued.

Work Experience:

- 3+ years of case management experience in a multicultural social services environment, ideally with refugees, highly traumatized populations and survivors of torture or violence. - Highly flexible, creative, and comfortable with ambiguity; willing to adapt within a program that is evolving. - Ability to clearly communicate needs to supervisor and team and navigate a multicultural environment. - Fluency in written and spoken English; bilingual ability in a prominent client language preferred (including but not limited to Arabic, French, Spanish, Farsi, and Russian). - Demonstrated ability to work independently, solve problems and exercise sound judgement. - Ability to manage time effectively and prioritize competing demands. - Commitment to working collaboratively with others to promote a positive culture that reflects IRC’s core values of service, accountability, integrity, and equality. - Strong computer proficiency, including MS Office, internet applications and case management databases. - Ability to safely lift up to 35 lbs. - Must have a valid driver’s license, reliable and insured vehicle, and ability to travel locally frequently.

Work Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - Travel to field site operation often. Access to reliable and insured transportation required.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Added 1 year ago - Updated 11 months ago - Source: rescue.org