SAS Caseworker
Conduct client intake services and support their self-sufficiency plans.
Overview
Conduct client intake services and support their self-sufficiency plans.
You have:
- Bachelor’s degree in social work or related field of study preferred.
- Minimum of 2 years’ experience in human services field strongly preferred.
- Strong relationship building, diplomacy, and networking skills.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients desired.
- Valid driver’s license and access to a personal, insured vehicle.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy. - Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. - Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed. - Refer to clients to external partners and coordinate enrollment - Assist with public benefits applications - Support client medical needs coordination - Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. - May train and lead the activities of volunteers and interns. - Other duties as assigned.
Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred.
Work Experience:
- Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. - Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Swahili, French, Kirundi, Spanish, Dari, Farsi, and/or Pashto. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
We offer the following benefits to short term employees in the US: 403b retirement savings plans with immediately vested matching, sick leave, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. #LI-Hybrid
Qualifications
Potential interview questions
| Can you describe a time you effectively built a relationship with a client or partner organization? | This assesses your relationship-building skills and ability to collaborate with others. | Provide a specific example, highlighting your communication methods and the outcome. |
| How do you approach problem-solving when clients face obstacles in achieving their goals? | The interviewer wants to understand your problem-solving skills and methods for client advocacy. | Pro members can see the explanation. |
| Describe your experience working in a multi-cultural environment. How did you ensure effective communication? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to manage multiple clients and priorities effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you've assisted a client with public benefits applications? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy in documenting client interactions and maintaining records? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have with coordinating medical needs for clients? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you stay informed about resources available for your clients? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 9 days ago
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Updated 3 hours ago
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Source:
rescue.org
