Resettlement Manager

Job Description

Job Overview: The Resettlement Program Manager for the IRC in Dallas will oversee the coordination and administration of all aspects of casework programs: Reception and Placement (R&P), Match Grant (MG), as well as other casework programs that may be established. The Program Manager will develop and monitor annual strategic plans for the department; ensure program goals are met; staff are trained, supervised and supported; work with development staff in securing grants to support/sustain programs; and ensure reporting, compliance, and budgeting requirements are satisfied. The Resettlement Program Manager will plan for the overall department and its programs in accordance with the mission and goals of the organization as well as represent IRC’s resettlement services in the community and to potential funders, serving as a resource to those seeking information about program activities. This position reports to the Deputy Director of Programs.

Major Responsibilities:

Responsibilities include, but are not limited to:

Staff Management:

- Oversee the recruitment, hiring and training of casework/Matching Grant staff and ensure that they are managed in accordance with IRC’s People Manager Standards. - Oversee operations of casework/Matching Grant services, providing guidance, leadership, and direct support in all aspects of service provision - Evaluate and report staff performance. - Provide career development and learning opportunities to casework/Matching Grant staff to build the service delivery leadership strengths of all within the department.

Compliance & Documentation:

- Monitor the delivery of core services to ensure compliance with all program standards and grant requirements in accordance with donor and IRC. - Oversee budget and approve expenses, ensuring costs are maintained within allocated budgets. - Ensure that all electronic and hard case files and databases are maintained in accordance with policies and guidelines. - Ensure timely delivery of all required grant reports. - Act as principal liaison with IRC Headquarters Resettlement Team

Team/Office Participation:

- Maintain ongoing communication with the Deputy Director and Executive Director on the status of programs, clients and outcomes and provide timely reports on any management and contract compliance issues. - Participate actively on the IRC Dallas Senior Management Team and liaise with other program managers to ensure efficient collaboration with all departments in the delivery of quality services. - Participate in the development and writing of grant proposals in support of the work of the Casework/Matching Grant Services team. - Represent IRC in meetings and events with local partners and community stakeholders. - Other duties as assigned.

Key Working Relationships:

Position Reports to: Deputy Director of programs Position directly supervises: R&P caseworkers, Resource specialist, MG supervisor

Indirect Reporting: MG caseworkers, Housing & Logistics Coordinator, Housing specialist.

Job Requirements:

- Bachelor’s Degree required, preferably in Social Work or related field - Three to six years of work experience with increasing levels of responsibility preferred - Minimum of two years of experience in managing human service programs including experience in supervising staff. - Familiar with federally funded refugee/asylee/immigrant casework/Matching Grant programs, with an understanding of strategies and best practices that build self-sufficiency - Fluency in English required. International work or study experience and second language abilities a plus. - Outstanding organizational, leadership and team-building skills. - Demonstrated ability to communicate effectively and diplomatically in a multi-cultural setting and with limited-English proficiency speakers. - Grant writing experience, is a plus - Computer literacy required. - Must have reliable transportation and maintain valid driver’s license and insurance coverage and be able to provide evidence of such to the IRC

Working Environment:

- Combination of working in a standard office environment and outreach work in the community including meetings with community partners. - May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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