Refugee Cash Assistance (RCA) Eligibility Assistant

Job Description

The RCA (Refugee Cash Assistance) Eligibility Assistant works directly with participants to determine program eligibility, provide enrollment and compliance monitoring, and appropriate counseling at the close of services. The RCA Eligibility Assistant will work across office teams to ensure participant success and continued understanding of program rules.

Major Responsibilities:

- Assess eligibility for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants. - Initiate RCA enrollment process for participants deemed eligible for assistance. Meet with participants in person, or via telephone/video, to explain program rights and responsibilities, using appropriate interpretation. - Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program. - Upload and maintain appropriate program documentation in ARRPODS. - Communicate participant enrollment to both employment and case work teams. - Request, issue, activate, and troubleshoot payment cards with participants. - Conduct monthly check in meetings with each participant to ensure compliance with program responsibilities. Monitor participants’ continued understanding of program guidelines and compliance. - Document all participant interactions and monthly compliance in ARRPODS in a timely manner. - Follow appropriate case closure processes, including one-on-one meetings to discuss self-sufficiency and transition off of cash assistance. - Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments. - Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency. - Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team. - Attend all required state trainings and meetings. - Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding. - Other duties as assigned.

Key Working Relationships:

Position Reports to: Integration Services Supervisor Position directly supervises: Program interns and volunteers

Indirect Reporting: Direct Services Manager; Deputy Director Other Internal and/or external contacts:

Internal: IRC staff, interns, and volunteers

External: Arizona Refugee Resettlement Program; Department of Economic Security; other community based organizations.

Qualifications

- Undergraduate degree in social work or related field or equivalent work experience. - Two+ years of professional work experience; preferably in a non-profit or social services environment or in role of supervision. - A minimum of one-year direct casework experience. - Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, Farsi, French or other refugee/immigrant language used in Arizona. - Cross-cultural understanding and strong communication, both written and verbal. - Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally - Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files. - Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred. - Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines - Strong attention to detail with the ability to prioritize and manage time effectively. - Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers. - In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment****:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require weekend and/or evening work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

IRC- leading the way from harm to home

Please apply at http://www.rescue.org/careers