Quality Assurance for Course Modules in English, French, Spanish, and Arabic

Conduct quality screening and technical testing of online courses.

IOM - UN Migration

Open positions at IOM

Home-based;

Volunteering

Application deadline in 2 days: Thursday 22 May 2025 at 00:00 UTC

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Overview

Conduct quality screening and technical testing of online courses.

You have:

Bachelor's degree in Information Technology, Computer Science, Information Management System or any related field from an accredited institution with at least one year of professional experience.
Preferably with experience in the administration of learning management systems or learning integrated solutions and technologies.
Knowledge in Microsoft Word and Excel and excellent oral and written communication skills.

Contract

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Details

In 2017, the Staff Development & Learning (SDL) started testing of courses developed by both internal and external providers which were uploaded into IOM’s Learning Management Systems (LMS). SDL receives a huge amount of request for publishing of courses into the LMS. In 2020, SDL tested 268 modules. With the current situation, requests for technical testing of courses have increased due to the demand for publishing more courses in LMS. This increase in the workload of each of the individual colleagues in SDL as there is no dedicated individual to carry out the tasks. Instead, testing is done by members of the team on top of their other duties and priorities.

The main objective of this assignment is to seek the support of Online Volunteers to conduct testing of the technical functions of courses including volume, hyperlinks, buttons, course progress status, course map/table of content, activities or exercises, animations or videos, voice-over or subtitle and transcript status are working before publishing in IOM’s Learning Management System as the SDL team will have other tasks to prioritize aside from the testing of courses. The online volunteer will only test the technical side of the courses to ensure it is fully functional in our LMS.

The Staff Development & Learning (SDL) seeks the support of Online Volunteers to conduct quality screening and technical testing of online courses (20 course modules per month) for publishing in IOM’s Learning Management System ensuring compliance to SDL’s technical guidelines and quality assurance checklist (QAC).

Upon each round of screening and testing, the Online Volunteers are expected to deliver a detailed report and coordinate the results with the SDL focal point.

Communication and coordination will be done through email exchanges, chat, and/or video calls in MS Teams. A meeting every Friday will be scheduled with the SDL focal point to discuss updates, issues encountered and/or other relevant items related to this project. The Online Volunteers may also be requested to participate in unit or division-wide meetings scheduled every other week to provide updates in a larger group.

Online Volunteer(s) should have: - Bachelor's degree in Information Technology, Computer Science, Information Management System or any related field from an accredited institution with at least one year of professional experience. - Preferably with experience in the administration of learning management systems or learning integrated solutions and technologies. - Knowledge in Microsoft Word and Excel and excellent oral and written communication skills.

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Potential interview questions

Can you describe a situation where you had to ensure the quality of a project under a tight deadline?	This question assesses your ability to manage time effectively and maintain quality standards.	Provide a specific example, detailing the steps you took to ensure quality despite time constraints.
What experience do you have with learning management systems?	The interviewer wants to understand your familiarity with LMS and relevant technologies.	Pro members can see the explanation.
How do you prioritize tasks when faced with multiple responsibilities?	Pro members can see the explanation.	Pro members can see the explanation.
Describe your experience with technical testing. What processes do you usually follow?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of how you handled communication in a remote work setting?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to ensure compliance with quality assurance standards?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle constructive criticism about your work?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a software or IT project you worked on that required extensive testing. What was your role?	Pro members can see the explanation.	Pro members can see the explanation.