Protection Assistant - PWSN Caseworker (2 Positions)

Contract

This is a DRC - National contract. More about DRC - National contracts.

DRC has been responding to various humanitarian crises in Lebanon since 2004, working with Palestinian, Iraqi and Syrian refugees. DRC received registration from the Ministry of Interior in 2011, and since then has focused primarily on responding to the Syrian refugee crisis in Lebanon and the resulting impact on Lebanese host community. DRC Lebanon’s focus is to ensure that we are able to respond to critical emerging humanitarian needs whilst improve the living conditions of displacement-affected populations and contribute to the achievement of durable solutions. With an annual portfolio of $12million, and with approximately 200+ staff, DRC is focusing its response in protection and economic recovery (Ec-Rec) sector in Bekka, North Lebanon and Beirut. DRC is also contributing to the evidence base and coordination structures in country through our Evidence Generation and referral information management (RIMs) teams

About the job

Provide case management to people with specific needs, conduct psychosocial support and support other psychosocial support activities targeting people with specific needs (PWSN).

Your main duties and responsibilities will be:

• In compliance with best-practice and international standards, provide case management, including direct psychosocial support, to vulnerable PWSN, particularly women at-risk, older persons and persons with disabilities. Case management services will include assessment of needs, development of an action plan for recovery, conducting referrals to relevant services, implementing the action plan and ensuring appropriate follow up and case closure when appropriate;
• Support the identification of vulnerable PWSN, including through home visits, received referrals, and coordination with other stakeholders;
• Provide age- and disability-appropriate individual counseling for PWSN; including the provision of information on available services; to facilitate their inclusion in their community;
• Provide age- and disability-appropriate quality psychosocial support in mobile and static safe spaces,
• Ensure timely filing and storage of PWSN data in relevant protection information management systems, in compliance with data protection policies, and ensure the confidentiality of case management data and information throughout the case management process, including protection referrals;
• Work closely with other DRC protection teams and external service providers to ensure access to relevant services in line with case plans and based on informed consent and ensure appropriate follow-up
• Support PSS staff in the identification for and provision of peer-to-peer support to PWSN through group interventions where needed, and ensure that the sessions are conducted in accessible safe spaces identified in collaboration with group participants, focusing on older persons and persons with disabilities;
• Create a safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner;
• At all times, ensure the safety and respect of PWSN, their effective inclusion in activities, in addition to the confidentiality of their information and their right to access services without any discrimination;
• Apply age and gender appropriate facilitation skills during group sessions; use inter-active adult learning techniques to effectively engage with session participants;
• Prepare and submit weekly and monthly work plans in a timely manner with validation from the PWSN Protection Officer;
• Support the implementation of monitoring and evaluation tools and report on challenges in the implementation of the program;
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management;
• Actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation;
• With the support of the PWSN Protection officer, identify the need for and attend case conferences with relevant key actors when needed;
• Raise gaps in PWSN response services and referral protocols to the PWSN Protection Officer and Protection Team Leader;
• Work closely with the Child Protection and GBV sections when a case involves child survivors, particularly when assessing best interest of the child;
• Immediately flag safety concerns to the PWSN Protection Officer throughout the case management process

About you

To be successful in this role we expect you to have a Bachelor in Social work, Counseling, Psychology or other related field. Moreover, we also expect the following:

Required

• 1 to 2 years of experience in delivering case management or counseling to PWSN required
• Good knowledge of case management principles
• Good understanding of disability, inclusion principles and mental health related matters
• Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of PWSN at all times
• Excellent gender and age-appropriate facilitation skills, adult learning techniques, and good knowledge of protection and PSS principles
• Strong communication and counseling skills, including the ability to communicate with survivors effectively
• Computer literacy (Microsoft Word and Excel)

Preferred qualifications:

• Previous experience in international organizations and humanitarian settings is a plus.
• Ability to communicate and write clearly in English is a plus

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Until December 2022

Band/Level: I1

Duty Station: North

Start date: March 2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact [email protected]

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: February 04, 2022

For further information about the Danish Refugee Council, please consult our website drc.ngo.