Project Officer (Virtual Events)

Contract

This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be between 168,113 USD and 216,746 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The objective of the department of Operational Support and Services (OSS) is to ensure high quality, relevant consistent and responsive services in the area of management and administration to all programmesand staff in headquarters, and to all regions and offices of WHO. To promote an efficient and collaborative customer-oriented working environment that achieves results. The Logistics Support Services (LSS) Unit in OSS provides services and support in the areas of conference management, records and archives management, corporate travel management and fleet management.

DESCRIPTION OF DUTIES

Under the direct supervisionof the Head of LSS, the incumbent will perform the following duties: Develop virtual event management support organization within WHO/OSS/LSS to provide virtual event services coordination and management; Develop capacity for production of multimedia interactive virtual and hybrid events in coordination with other relevant stakeholders; Acquire and implement a digital event management platform for high level eventmanagement, including landing website, participants registration, agenda creations, speakers' descriptions and access to virtual meeting platforms and web-streaming of the live event; Provide solution design support and advice for selection and implementation of virtual event platforms, and their integrationwith existing technology and support organization; Develop and implement a charge back model for virtual meeting services and support; Develop and implement a quality and performance management system for virtual events and mechanism for obtaining customer satisfaction feedback;Develop and maintain excellent working relations with all internal and external stakeholders for organisation and delivery of virtual events; Supervise administrative support assigned to the project; Manage provision of virtual events to technical units, including gathering requirements, coordinating all necessary resources and stakeholders and organizing and implementing the events as and when required; Manage local service provider and application management vendors in the area of virtual eventsProvide virtual events quality, usage, and engagement reporting;Coordinate implementation and configuration of meeting room booking system, conference center AV equipment and integration with virtual meeting platforms like WebEx, Zoom, MS Teams and RSI systems such as Interprefyor similarDevelop training materials, guidelines, communications and workshops for conference support staff and WHO end-users' for self-service systemsWith collaboration of WHO/GCT team in Tunis, introduce Level 1 support organization for events and rooms booking service requests and participants support during the eventsOther related duties as assigned by the Supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Advanced university degree in business administration, IT or related field Desirable: Qualification in computer science, AV systems, IT systems, management information systems or similar area.

Experience

Essential: Atleast 7 years' experience in event organisation and related systems implementation with proven experience in building systems for virtual events. Provenability to translate user requirements into system specifications and integrate AV systems into main IT infrastructure, network and other peripheral systems. Demonstrated ability to analyse complex issues and mitigate risks. Experience in establishing and maintaining sustainable working relations with a diversity of clients, colleagues and external contractors. Desirable: Sound knowledge of WHO administration including rules and regulations as well as budget and financial processes. Knowledge of WHO IT architecture and AV systems anasset.

Skills

Ability to work under pressure and proven experience working effectively with multidisciplinary skills and in a multicultural environment; Proven organizational skills, excellent interpersonal and communication skills both written and verbal. Must be able to deal patiently and tactfully with people; Knowledge of video conferencing infrastructure from architecture to operational design and management; High technical knowledge of audio visual and conference systems andability to describe and translate complex solutions and integrations to business stake holders;Good knowledge of O365 collaboration platforms such as SharePoint, MS Teams, MS Forms, Power Automate tools; Knowledge of participant engagement systems such as Slido, Pigeonhole, or similar;Knowledge of digital event management platform capabilities andservices, experience in vendor management, service definition andimplementation;Knowledge of multicast, web-streaming technologies for large events dissemination on social media or corporate websites;Knowledge of emerging video production technologies, particularly around NDI technology for video editing, mixing, and switching, lower thirds, green screen keying and integration into virtual meeting platforms like ZOOMand MS Teams;Understanding of cloud solutions licensing and procurement optionsfor cost efficient management and clients back charging.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Ensuring the effective use of resources Producing results Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English. Desirable: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 5194 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.