Operational Excellence and Process Improvement Officer SC 8

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Information Technology Emergency Preparedness & Response Branch is responsible for coordinating and managing the IT response to emergencies for WFP and - as the Emergency Telecommunications Cluster (ETC) lead agency - the wider humanitarian response community. As the operational branch of WFP Information Technology, this branch leads global coordination, advocacy and partnerships for the ETC providing vital communications services in humanitarian emergencies to governments, humanitarian organizations and disaster affected people.

WHY WORK AT WFP?

SAVING & CHANGING LIVES ❤ Make a difference the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives. How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐ Reach beyond yourself and discover your true potential. WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

Join us to make a difference Watch this video to know more about us!! Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be

ORGANIZATIONAL CONTEXT

Job holders at this level perform activities and analytical work and use their knowledge and experience to assist in gathering and analysing business needs, and supporting solution delivery. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and regular feedback on work performed.

JOB PURPOSE

Partner with the business to understand their requests and operating environment in order to contribute to the overall quality, continuous improvement and knowledge management initiatives and activities.

Under the direct supervision of the Programme Manager (TECF), the incumbent, based in Dubai-UAE, will carry out the following duties and responsibilities:

Job Title: Operational Excellence and Process Improvement Officer

Level: SC 8

Salary: Starting from AED 24,374.25 per month (inclusive of pension), plus medical insurance and other entitlements.

Duration of Employment: 12 months with possibility of extension

KEY ACCOUNTABILITIES (not all-inclusive)

Operational Excellence

• Provide continuous support in assessing and analysing the operational effectiveness
• Support in the implementation of improvement initiatives that drive operational excellence
• Apply continuous improvement and lean practices and techniques to support the organization in the delivery of its mandate
• Build and maintain knowledge of business processes as a basis to drive operational excellence
• Contribute to relevant standard operating procedures and documentation

Process Improvement

• Advise on best practises and provide recommendations for process improvement opportunities
• Work closely with senior management to support in defining improvement plans and objectives that align to the branch’ strategy
• Support in the preparation, coordination and execution of improvement projects

Project Management

• Apply project management techniques when supporting or driving improvement projects
• Actively drive and perform the execution of improvement projects as applicable
• Liaise with various units within and beyond TECF in driving process improvement projects
• Coach change agents and management to ensure maximum positive impact

Business Performance Management

• Support senior management and service owners in the preparation of business cases, making use of financial and business modelling where applicable
• Advise and support senior management in the formulation of the branch’ strategic direction as well as its target setting and monitoring applying performance management as well as performance measurement standards and tools
• Support in the preparation of strategic as well as business-related performance reporting towards management
• Other

Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education****: University degree in Business Administration, Finance, Economics, or another relevant field.

Experience: At least five years of progressively responsible job-related work experience in a relevant field of work, with a background and interest in operational excellence and process improvement.

Language: Fluency in both oral and written English Language.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. Change Implementation, Project Management, Planning and Optimization Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Requirement Definition & Management Exhibits thorough understanding of business areas and processes to define, prioritize and customize IT infrastructure solutions to requirements. Strategic Account Management Facilitates open communication and discussion with clients to assess and promote understanding of need for future changes in services, products and systems, resulting in overall client satisfaction. Business Analysis Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has performed complex business modelling or financial calculations.
• Has led the execution of process improvement projects applying lean methodology.

TERMS AND CONDITIONS

• The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply.
• Only those candidates shortlisted will be notified.

DEADLINE FOR APPLICATIONS

01 June 2021.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.