Noche Buena Staff
Assist the Donor Care team in mobilizing sponsor engagement and contributions.
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Overview
Assist the Donor Care team in mobilizing sponsor engagement and contributions.
You have:
- Bachelor's degree in Marketing, Business Management, Social/Behavioral Science, or any four-year course with relevant experience in telemarketing and customer care/service.
- At least a year of broad and substantial experience in marketing, customer service and/or account management.
- Good command of English and Filipino language.
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The Noche Buena Staff is a fixed term position (three months) that plays a vital role in supporting the Donor Care team's Noche Buena Campaign by assisting the Campaign Support Staff in mobilizing sponsor engagement and contributions. This includes actively encouraging donations through various communication channels—such as phone calls, and emails—and ensuring that all gifts are processed promptly and acknowledged with care and gratitude. The position requires strong interpersonal skills, attention to detail, and a heart for service, as it directly contributes to the success of a campaign that brings joy and hope to families during the holiday season.
Responsibilities:
- To assist and process the Donor Care team in all Noche Buena donations-related concerns of all the sponsors.
- Outbound calling to invite sponsors to donate.
- Coordinate and process donations using different modes of giving and different means of communication.
- Coordinate sponsors queries.
Qualifications:
- Bachelor's degree in Marketing, Business Management, Social/Behavioral Science, or any four-year course with relevant experience in telemarketing and customer care/service.
- At least a year of broad and substantial experience in marketing, customer service and/or account management.
- Good command of English and Filipino language.
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Describe a time when you successfully influenced someone to donate under pressure. | Understanding the candidate's persuasive skills in fundraising is crucial. | Provide a specific example highlighting your techniques and the results achieved. |
| How do you prioritize tasks when handling multiple donor requests at once? | This assesses time management and organizational skills essential for this role. | Pro members can see the explanation. |
| What strategies would you use to engage sponsors during the holiday season? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of a challenging customer service situation and how you handled it? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure accuracy when processing donations? | Pro members can see the explanation. | Pro members can see the explanation. |
| Share an experience where you had to handle an upset donor. How did you manage it? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you believe is the most important aspect of donor care? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you want to work with our organization engaging with vulnerable populations? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 8 months ago
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Updated 7 months ago
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Source:
wvi.org
