IT Systems Engineer(P2)

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.

Main Purpose

The purpose of the post is to help the IAEA information and communication technology services define, create, and implement repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.

Role

The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a team member supporting and coordinating services delivery; and (c) a project team member soliciting inputs from other specialists and assisting in defining, planning and executing projects.

Functions / Key Results Expected

Project management support: provides support to the Project Manager while running IT projects on a daily basis to ensure that projects produce the required results. This includes providing support in planning and monitoring the project, and creating/maintaining project documentation using the PRINCE2 and/or Agile related methodologies.

Service management: perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, operating systems, and virtual infrastructure. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.

Technical input: provide technical recommendation based on professional expertise.

Problem solving: investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.

Competencies and Expertise

Core Competencies

table { border-collapse: collapse; } table, th, td { word-wrap: break-word; valign="top"; } Name****Definition&nbspPlanning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.&nbspCommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.&nbspAchieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.&nbspTeamworkActively contributes to achieving team results. Supports team decisions.Functional Competencies

Name****Definition&nbspClient orientationEstablishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.&nbspCommitment to continuous process improvementIdentifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.&nbspTechnical/scientific credibilityAcquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.Required Expertise

Function****Name****Expertise Description&nbsp&nbsp&nbspInformation TechnologyIT SecuritySolid knowledge of IT Security practices and concepts&nbsp&nbsp&nbspInformation TechnologyInformation SecurityStrong knowledge of Information Security&nbsp&nbsp&nbspInformation TechnologyProject ManagementExperience in project management, including project planning, work assignment and supervision, and in progress review and reporting&nbsp&nbsp&nbspInformation TechnologySystems AdministrationExpertise in maintenance and optimisation of data recovery and backup systems including hands on experience troubleshooting.&nbsp&nbsp&nbspInformation TechnologySystems AdministrationUp-to-date knowledge of an experience in administering Enterprise on-premise and Cloud systems.&nbsp&nbsp&nbspInformation TechnologySystems AnalysisWorking knowledge of enterprise storage systems and data centre technology.&nbsp&nbsp&nbspInformation TechnologySystems EngineeringKnowledge of backup policies, retention policies, storage policies and replication policies.Asset Expertise

Function****Name****Expertise Description&nbsp&nbsp&nbspInformation TechnologyConcepts and solutions for secure information flowExperience in scripting and knowledge of Infrastructure as Code desirable.&nbsp&nbsp&nbspInformation TechnologyDisaster Recovery AnalysisExperience in disaster recovery with knowledge of private, public and hybrid cloud systems desirable.&nbsp&nbsp&nbspInformation TechnologyIT Hardware Installation and MaintenanceExperience with tape library configuration and management desirable. Qualifications, Experience and Language skills

Other - Internationally recognized Project Management Certification such as PMP or Prince 2 is desirable.

Other - Internationally recognized Information or IT Security Certification such as CISSP, CISM, CISA, or GIAC is desirable.

Bachelor's Degree - University degree in Computer Science, Information Technology, or other related field.

Minimum of two years of relevant experience in the IT Infrastructure areas indicated above. Knowledge of ITIL processes is desirable

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $48805 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 23036*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

------------------------------------------------------------------------------------------------------------------------------------------------------------- Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process -------------------------------------------------------------------------------------------------------------------------------------------------------------