IT Systems Engineer (Mobile Technologies)(P3)

Organizational Setting

The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for over 180 States in accordance with their safeguards agreements. The main objective of the Department is to maintain and further develop an effective and efficient verification system in order to draw independent, impartial and timely safeguards conclusions, thus providing credible assurances to the international community that States are in compliance with their safeguards obligations. Safeguards activities are undertaken within a dynamic and technically complex environment including advanced nuclear fuel cycle facilities and complemented by the political and cultural diversity of the countries.

The Department of Safeguards consists of six Divisions: three Operations Divisions for the implementation of verification activities around the world; three Technical Divisions (Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services); and three Offices (the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services).

Within the Department of Safeguards, the Office of Information and Communication Systems (SGIS) is the centre of competence for the specification, development and maintenance of Information and Communication Technology (ICT) systems and for the management of all ICT infrastructure and services to support safeguards. In partnership with other organizational entities, SGIS is responsible for planning and implementing an ICT strategy as well as enforcing ICT standards.

The User Support Section is responsible for ensuring that the Department of Safeguards has high quality computer services 24 hours a day, by providing ICT support to end users at the Agency's Headquarters, Regional Offices, and remote safeguards sites, as well as to inspectors in the field. The Section supports and manages users' ICT equipment centrally, enforces electronic security measures, safeguards IAEA data by implementing data encryption, provides the necessary electronic tools to satisfy the Department's information security requirements and quality customer support, and controls the life cycle of hardware and software.

Main Purpose

Reporting to the User Support Section Head, the IT Systems Engineer (Mobile Technologies) is a member of the Desktop Engineering Team, responsible for planning, designing, implementing, and managing the end user computing environment in the Department of Safeguards, covering hardware, software, security and deployment technologies, and associated policies and standards. The IT Systems Engineer (Mobile Technologies) provides technology advice that ensures excellent user experience.

Role

The IT Systems Engineer (Mobile Technologies) is: (a) a technical specialist, designing and deploying departmental secure and user-friendly solutions for the mobile devices (laptops, smart phones, tablets) in use by the highly-mobile workforce in the Department; (b) a focal point, delivering IT solutions and support, troubleshooting and fixing technical issues related to the mobile device and application management environment; and (c) a customer services specialist, continuously improving the effectiveness of the ICT services and support to end-users.

Functions / Key Results Expected

• Plan, design, implement, deploy, and manage user-friendly solutions for mobile device fleet in use by the Department Contribute to the development of systems that adhere to the IT standards and policies.
• Contribute to ensuring the confidentiality, integrity and availability of Safeguards relevant information by proposing and developing appropriate mobile measures and operational support options.
• Investigate and resolve problems with the devices and the platforms used to manage them. Work with vendors on technical matters to prevent problems and optimize problem solving. Formulate and articulate expert opinions based on analysis.
• Contribute to the development of process improvements in the delivery of customer-centric ICT services and support.
• Consult with and take direction from managers regarding work priorities and deliverables. Listen to customers, end users, and business analysts to understand requirements.
• Produce high-level oral and written reports, presenting complex technical matters in clear terms tailored to specific audiences.
• Provide engineering and operational support for extending defined functionalities of the Department's systems and applications to mobile devices in a secure and user-friendly manner.

Competencies and Expertise

Core Competencies

table { border-collapse: collapse; } table, th, td { word-wrap: break-word; valign="top"; } Name Definition Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions.Functional Competencies

Name Definition Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. Commitment to continuous process improvement Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements. Technical/scientific credibility Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.Required Expertise

Function Name Expertise Description Information Technology Desktop Support Analysis Excellent understanding of MS Windows client and server operating systems, MS Office application portfolio, Active Directory and Group Policy. Solid technical knowledge of automated software deployment systems, such as System Center Configuration Manager. Information Technology IT Security Thorough understanding of IT security as well as of secure and user-friendly computing environment design and operation. Good understanding of Public Key Infrastructure systems and data encryption technologies used in a secure environment. Information Technology Information Security and Risk Management In-depth knowledge of information security principles, practices and technologies related to the end-user computing environment. Information Technology Information Technology Infrastructure Library Knowledge of standardized IT service management processes, such as ITIL and project management methodologies, such as PRINCE2.Qualifications, Experience and Language skills

Bachelor's Degree - University degree in information technology, computer science or other related fields.

Certifications in any of the required fields of experience would be a benefit.

Minimum five years of working experience in end user client system engineering environment with significant IT security constraints. Practical experience in mobile devices running Apple iOS and Microsoft Windows 10, configuration, integration of diverse systems, trouble shooting and problem resolution. Experience in PowerShell, interactive shell and a programming language, as well as demonstrated experience of scripting of automated tasks. Demonstrated experience of design, configuration, deployment, operations, and improvement of virtualized computing environments. Experience with Apple iOS device management; Windows 10 systems management; virtualization technologies; application delivery technologies and mobile application management. Thorough understanding of mobile device and application management concepts and demonstrated experience with at least one of the major platforms for supporting mobile device management. Understanding of TCP /IP networking and secure connectivity such as VPN and Transport Layer Security as well as cryptographic authentication and encryption technologies.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $60962 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 32066*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

------------------------------------------------------------------------------------------------------------------------------------------------------------- Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process -------------------------------------------------------------------------------------------------------------------------------------------------------------