IT Officer -Damascus (National)

IT & Telecom

Overview

Maintain IT policy and provide support for IT equipment and services.

You have:

• Bachelor’s degree in computer science, communication engineering, information system engineering or related fields
• 1 to 3 years’ experience in IT with skills in high-volume technical tickets
• Experience in Hardware, Printers, Cabling, Windows environment, Azure and Office 365

The Organization We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:

· No child dies from preventable causes before their 5th birthday · All children learn from a quality basic education and that, · Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information: Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

JOB TITLE: IT Officer- Damascus (National) TEAM/PROGRAMME: Finance / IT LOCATION: Damascus GRADE: NAT 5 ROLE TYPE: Fixed Term – 1 years CHILD SAFEGUARDING: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

ROLE PURPOSE:

The IT Officer is Member of IT/Finance Team who would be responsible for maintaining the IT Policy across Syria, coordinating and ensuring Damascus Offices is properly provided with all required IT equipment, internet networks, related infrastructure and systems. He/she is also responsible for end- user supports and IT capacity building of SCI Staff and volunteers using SCI IT systems and equipment.

SCOPE OF ROLE: • Reports to: IT Coordinator • Staff directly reporting to this post: None ORGANIZATION’S PROFILE: Save the Children is an international independent non-governmental, non- profit, organisation founded in 1919. We work in over 120 countries worldwide. We are the world’s leading independent organisation for Children. Our vision is a world in which every child attains the right to survival, protection, development and participation. Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

The IT team is responsible to provide end-user support ensure the smooth operation of the organization. This includes supporting end-user, fields, SLAs and to ensure compliance with policies and procedures. The team works collaboratively to support Syria staff by monitoring the system and with IT audit tools and to be aligned with Save the Children’s mission to deliver high-quality humanitarian and development programs.

KEY AREAS OF ACCOUNTABILITY:

• Contineously assess and monitor the IT requirement for the Syria Country Office that include • infrastucure (hardware, software, applications, security equipments and software etc), coordinate and ensure in alignment of the same in Syria per organizational standards. • Advise staff of security breaches and/or changes in password or security status • Monitoring and maintain wired and wireless networks, desktop, Laptop, peripheral equipment e.g. printers, scanners, and projectors • Upgrade and update software devices to ensure minimum requirement/standard per SCI policy and procedures. • Provide Staff support and technical issue resolution via E-Mail, phone and other electronic medium. • Utilizing IT Support Ticketing System ( Jira ) for users Computer Problem • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Repairing and replacing equipment as necessary • Testing new technology • Assets all IT Equipment • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Knowledge and support conferences • Track and control equipment being added to the network by visiting sites and staff. • Regular field visits to support IT team in Aleppo and Tartous • Organize and facilitate IT capacity building initiatives for the staff and volunteer based on the needs assessment and putting a capacity building plan.

SKILLS AND BEHAVIOURS (our Values in Practice) Accountability: • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Ambition: • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same • Widely shares their personal vision for Save the Children, engages and motivates others • Future orientated, thinks strategically Collaboration: • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters • Values diversity, sees it as a source of competitive strength • Approachable, good listener, easy to talk to Creativity: • Develops and encourages new and innovative solutions • Willing to take disciplined risks Integrity: • Honest, encourages openness and transparency QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in computer science, communication engineering, information system engineering or related fields 1 to 3 years’ experience in IT with skills in high-volume technical tickets.

• Experience in Hardware, Printers, Cabling, Windows environment, Azure and Office 365

Apply now

Potential interview questions

Added 4 days ago - Updated 4 hours ago - Source: savethechildren.net