IT Assistant – Conference Technician

Result of Service Provide technical assistance to meeting organizes before, during and after conferences Schedule virtual meetings and events on a range of online conference platforms. Prepare conference rooms, as well as configure and test the AV system needed for the session. Operate AV equipment and assist meeting attendees during conferences. Provide technical assistance for interpreters during interpretation sessions and ensure that the interpreters booths are functional. Ensure that the audio/visual equipment’s software is updated. Provide meeting’s report on time.

Work Location UN-House ESCWA

Expected duration 6 months w/extension

Duties and Responsibilities The audio-visual technician is a client-facing individual who provides audio-visual technical support in ESCWA conference rooms. The technician will schedule meetings, setup meeting rooms, test conference equipment and provide technical support during sessions. The technician will resolve technical issues, document steps done, or escalate to level 2 support. The technician will work as part of a team or individually on given assignments without supervision. Primary responsibilities of the position include those listed below:

• Scheduling virtual meeting and event on various online meeting platforms, setup and administer virtual meeting
• Setup conference room for in-person and virtual meetings.
• Ensure conference equipment necessary for each meeting is tested and working properly in advance.
• Provides technical support for conference attendees and meeting organizers before, during and after the event.
• Operate relevant room equipment during conferences and over-see the entire conference to ensure all equipment are functioning properly.
• Assist to install, configure, and test audio, video conference hardware/software using available communication and network connectivity, such as audio video codec, audio mixer, microphones, simultaneous interpretation systems, audio/video recording, live streaming encoder, conference monitors, and computers.

• Perform other duties as required.

  Qualifications/special skills High school diploma or equivalent is required. Higher education or additional courses/training in audiovisual communication would be desirable. A minimum of three years of experience in operating Audio & Video Conferencing equipment is required. Experience scheduling and managing events using online meeting platforms, Microsoft Teams meeting, WebEx meetings and events, and Zoom meetings & Zoom webinars is desirable. Experience providing technical support in virtual and in person meeting is desirable. Experience in setting up Audio Video conference equipment in meeting rooms for virtual and in person meetings is desirable. Experience with audio mixer setup and operation is desirable. Experience administration and operation of video conference CODEC system is desirable. An overall knowledge of telephony and IP networks, LAN/ WAN protocols and technologies is desirable.

  Languages English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of a second official United Nations language is an added advantage.

  No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.