Internship – ICAO States Today Coordinator, RPM

This opening expired 10 months ago.

ICAO - International Civil Aviation Organization

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Application deadline 10 months ago: Friday 11 Mar 2022 at 23:59 UTC

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Org. Setting and Reporting The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property. The Revenue and Product Management (RPM) Section is part of the Bureau of Administration and Services (ADB) and is focused on revenue-generating activities of the Organization. The portfolio of revenue-generating activities includes publications, periodicals, databases, websites, training, printing, and events. The revenues generated by these activities are required to promote the implementation of ICAO’s Strategic Objectives and to carry out related Programme Support. The Section is responsible for the overall strategic planning, stakeholders’ collaboration, coordination, promotion, and distribution of these sellable products in close coordination with the other Bureaus/Offices of the Organization.

ICAO States Today is a publication that has been released since 2015 on multiple occasions, including A/39 and A/40. It is a collection of profiles from Member States, which highlights aviation and country facts of every ICAO Member State. The publication offers a free complementary basic (one-page) profile for each Member State and provides additional opportunities, proven successful in previous edition releases. The publication includes paid State Profiles in addition to advertisement placement for industry partners. In 2022, new digital promotions will be included through channels such as ICAO TV and

The Business Development (BDU) Unit within RPM is a driver for revenue generation for ICAO. The business development and sales of products and services that generate revenue for ICAO are the most important aspects of this position. These products and services and related activities within the Unit consist of, but are not limited to: events, partnerships and licensing of ICAO Intellectual Properties (IP); advertising sales (digital and print); training activities; databases and statistical products.

The ICAO States Today Publication Project Coordination intern will report to the Head of the BDU Unit and under the Head’s guidance will work with the project lead from the BDU team to support and coordinate the ICAO States Today Publication project within ICAO.

Responsibilities The intern will work closely with the ICAO States Today project team to:

Provide project coordination support for the development of the ICAO States Today publication, achieving results such as: - Work collaboratively with the editor, graphic designer and the project lead to coordinate insightful content for the publication; - Follow the overall publication project timeline and report to the project lead all achieved tasks pertaining to each step of the project; - Coordinate multiple administrative tasks and deadlines; - Manage information sharing and communications such as progress reports; - Handle the first content quality control check of the entire publication before the final review by the editor; - Work with the project lead to ensure the publication is delivered on time and processed through the appropriate editorial and review procedure.

Provide project coordination support for marketing efforts, achieving results such as: - Coordinate with the marketing team and graphic designer all promotional campaigns for the publication; - Work collaboratively with the editor, graphic designer and project lead to develop the branding and layout of the publication; - Work with the graphic designer and marketing team to develop a marketing plan for the launch of the new edition; - Work with the graphic designer and marketing team to ensure the digital channels ( and ICAO TV) are properly set and are consistent with the publication in terms of image.

Coordinate the content collection of the publication and digital channels with editor, Member State focal points, graphic designer and sales agent, as well as integrates the content into the ICAO States Today publication, and ICAO TV, achieving results such as: - Handle incoming emails received through the ICAO States Today inbox; - Coordinate the content collection from the Member States, industry and sales agent for the publication and digital channels; - Keep track of all received files and media assets; - Coordinate industry advertisements with sales agent.

CRM management and electronic data tools/filing, achieving results such as: - Utilise CRM tools such as Microsoft Dynamics to capture customer information for industry leads and Member States focal points; - Capture all sales reports and client data as well as sharing real-time information via electronic task management tools; - Create invoices and collection of funds from clients as required; - Email marketing campaigns directly using CRM to assist in developing new sales opportunities.

Additional duties as required Given the dynamic nature of this assignment, the priority of tasks and duties may shift over time based on ICAO needs.

Competencies Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Creativity: Actively seeks to improve programmes or services. Offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks "outside the box." Takes an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches.

Education Essential requirements:  Applicants must, at the time of application, have completed or be enrolled in a university degree or higher. The programme must be in a field of study related to business, communications, journalism or administration.

Desirable  Courses in business or project management.

Work Experience No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages Essential  Fluent reading, writing and speaking abilities in English.

Desirable  A working knowledge of a second language of the Organization (Arabic, Chinese, French, Russian, or Spanish).

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice Interns are not paid. All costs related to travel, insurance, accommodation, and living expenses must be borne by the intern. This position is at the Montréal duty station and requires an in-person component, pandemic permitting.

The duration of the internship is between two to six months. The intern is expected to work five days a week.

Interns shall not be eligible to be engaged in any other form of employment within ICAO during the period of internship and shall not be eligible to apply for or be appointed to any post in the Secretariat or be contracted for any other remunerated employment with ICAO for the six months immediately following the end of their internship.

United Nations Considerations In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

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