Intensive Case Management Supervisor

Major Responsibilities:

Core Service Delivery

• Guide the implementation of the ICM and SCM programs and ensure all services are completed in a timely manner and address barriers to safety and wellness for especially vulnerable refugees, asylees, and other Office of Refugee Resettlement (ORR) eligible populations.

• Assign cases to caseworkers and ensure timely provision of strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). Lead collaboration with other departments to encourage timely internal and external referrals.

• In coordination with other IRC supervisors, coordinators and managers, identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.

• Guide the timely implementation of program updates as needed.

• Review ICM and SCM initial, 6-month and 12-month assessments.

• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.

• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.

• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.

• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.

• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

• Represent IRC in public, professional, and governmental forums as needed.

• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree required, preferably in social work or related field. Masters degree in social work or related field strongly preferred.

Work Experience:

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs

• Experience supervising, supporting, and training staff strongly preferred

• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications

• Ability to prioritize and manage time effectively

• Demonstrated ability to work effectively as a team member in a multi-cultural environment

• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus

• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

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