Information Systems Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Eligibility criteria

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Description of task

Under the direct supervision of the Supervisor of Digital Solution Centre (DSC), the duties of the Information Systems Assistant will include but are not limited to the following:

• Assists with the receipt and logging of service requests in the automated request management system
• Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc
• Assists with the provision of basic training to end-users on the use of standard systems and applications
• Provides input into the eventual drafts for end-user and/or technical documentation
• Logs all actions in the automated tracking system, steps taken to resolve problem or to complete task, problems encountered, status, escalation status, and other related metrics
• Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consult with supervisor to recommend solutions
• Carry out delivery of the Work Order for computers, accessories and related equipment, as deemed necessary, and follow up on the Work Orders;
• Provide technical and client-oriented operational support to users;
• Contribute to Problem Management and the Knowledgebase e.g. by assisting in creating-materials to expedite service request fulfilments/incident resolutions, and training manuals;
• When working with (including supervising) national staff or (non-)governmental counterparts set aside dedicated time for capacity development through coaching, mentoring and formal and on-the-job training; and
• Performs other related duties as required.

Qualifications/Requirements

Required degree level:

Bachelor degree or equivalent

Education - Additional Comments:

Bachelor’s Degree/ Diploma in Communications Engineering/Business Information Technology/Business Systems Engineering/Computer Science/Software Engineering/Information Technology or related discipline

Required experience:

24 Months

Experience remark:

2 years in the delivery of ICT services and provision of client support

Language skills:

• English(Mandatory), Level - Fluent
• French(Optional), Level - Working Knowledge

Area of expertise:

IT architecture and IT project management, Telecommunications systems

Area of expertise details:

Computer skills:

• In depth knowledge of Microsoft Office 365 environment is desired
• Possession of either Microsoft Certified Engineer (MSCE) / Cisco Certified Network Associate (CCNA) / Microsoft Certified Solutions Associate (MCSA) qualifications are an asset.
• Certification in ITIL is desired.

Driving license:

Yes

Competencies values:

Client Orientation, Communication, Ethics and Values, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

Application procedure:

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 04-04-2021