Information Management and Digital Transformation Technical Officer Moldova Chisinau (Nationals Only)

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NRC - Norwegian Refugee Council

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Application deadline 1 year ago: Thursday 24 Nov 2022 at 21:59 UTC

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Contract

This is a Professional contract, Grade 6 (NRC) contract. More about Professional contract, Grade 6 (NRC) contracts.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

  1. Role and responsibilities

The Information Management and Digital Transformation Officer will act as the data focal point within the NRC Information Counselling & Legal Assistance (ICLA) Programme. The main role and responsibilities of this position will be to support the ICLA Programme staff with data collection, storing, and reporting. The ICLA Information Management and Digital Transformation Technical Officer will also be responsible for the facilitation of digital components within ICLA partnerships in free legal aid in Romania and the Republic of Moldova.

Generic Responsibilities:

  1. Ensure compliance with NRC policies, guidelines and standards.

  2. Ensure compliance with ICLA strategy, tools, handbooks, guidelines and standards.

  3. Provide specific technical support and capacity building towards project staff in implementing and maintaining ICLA database and related procedures.

  4. Collaborate with ICLA Programme Development Manager and ICLA Global Digital Project Manager to ensure alignment with global digital initiatives for ICLA.

  5. Assess, promote and document ideas for technical improvement and further program development options.

  6. Monitor and document the implementation of project activities done by implementing partners and/or contractors.

  7. Conduct quality control and provide technical support to implementing partners and/or contactors.

  8. Ensure that projects target beneficiaries most in need and explore and asses new and better ways to assist.

Specific responsibilities:

  • Support and contribute to the development of ICLA database, case management system and other ICLA data capturing processes and tools; maintenance of those when developed.
  • Provide daily support to the partners and NRC staff on ICLA data capturing, analysis and use.
  • Provide quantitative analysis of ICLA information and data.

  • Ensure security of data collected by the partners and NRC staff in the course of implementation of ICLA activities.

  • In coordination with the NRC M&E team, facilitate use of M&E systems in ICLA projects.
  • Lead field implementation of the digital ICLA software including organization and publication of the content and integration of the software platform.
  • Be the primary contact for all aspects of Kobli website(s) in Romania and Republic of Moldova, routine site and content maintenance, and various updates to ensure Kobli instance aligns with the goals and objectives of ICLA.
  • Prepare progress reports, including project reports, logframes, ITT and GORS.

  • Assist with administrative/logistics/finance tasks whenever required.

  • Undertake any other reasonable task assigned by management.

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Area Programme Manager
  • ICLA Programme Development Manager
  • ICLA National Team members
  • ICLA Global Digital Project Manager

  • NRC support unit staff (e.g. administration, finances, logistics)

  • UN agencies, INGOs, local NGOs, civil society, governmental bodies
  1. Competencies

Generic professional competencies for this position:

  • University degree in information technology and/or social science or other related field.
  • Minimum 2 years of relevant work experience.
  • Experience working in similar roles in humanitarian/development context.
  • Documented results related to the position’s responsibilities.
  • Fluency in English, both written and oral.

Context/specific skills, knowledge and experience:

  • Experience with various data entries, systematization and analyses.
  • Excellent computer skills and knowledge of software programs.
  • Web-based skills like programming, layout, and content development.

  • Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics.

  • Experience in organizing online campaigns and marketing efforts to introduce the platform to the target population is an asset.
  • Fluency in Romanian and Russian language

Behavioural competencies:

  • Planning and delivering results
  • Working with people
  • Communicating with impact and respect
  • Handling insecure environments

Kindly note that empty or incomplete applications as well as CVs received via email will not be considered official and will not be processed.

Added 1 year ago - Updated 1 year ago - Source: nrc.no