Individual Contractor - Telemarketing Assistant, Beijing, China

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

UNICEF Individual Fundraising unit has two separate call centers to running 10-20 campaigns per month. In 2020, TM campaigns contacted more than 400,000 donors, which is four times the total amount in 2019. In 2021, this growth trend will continue and may reach 1-2 times. This has caused a substantial increase in workload, which is far beyond the capacity of existing employees. On the other hand, we need to ensure that all projects can achieve excellent KPIs and ROIs, so additional manpower is required. In this regard, we need to engage temporarily an experienced consultant for 11.5 months to support telephone fundraising work from 15 Apr 2021 to Mar 2022 to complete 2021 workplan.

How can you make a difference?

The Telemarketing Assistant is responsible for supporting TM manager to operate telemarketing campaign, including agency training, project management, report and monitor, and daily administration work.

The Telemarketing Assistant work in UNICEF’s office in Beijing on working days to process information entry and answer inquiries from UNICEF supporters. The contractor is eligible for 1.5 days of paid leave per month in addition to UN holidays. Details please find from following major task/deliverables and timeframe.

Task

Deliverable

Payment

(% of fee)

1.

Assist to training

1.1 Assist to prepare training materials, optimize training scheme, and partly conduct onsite training by request

1.2 Conduct recording of training by video and photos

1.3 Assist to implement motivation related events

20%

2.

Assist to implement TM campaigns

2.1 Involved in eDM production including design, send to supporter, analyze and optimize eDM; partly involved in edm content communication by request

2.2 Daily communication with inbound and outbound team leader of agency, using real time communication platform to coordinate between unicef and agency

2.3 Data handing out in daily base on certain campaign

2.4 Conduct campaign incentive shoot and produce videos and several pictures.

2.5 Assist to optimize existed campaigns and develop new campaigns

35%

3.

Report and monitor

3.1 Collect and monitor reports from agencies in time; checked reports’ correctness

3.2 Deliver campaign summary report

3.3 Monitor and check daily report and work attendance, and analyze

3.4 Optimize report based on the work experience

25%

4.

Create SOP and general administration

4.1 Create SOP such as DPO working manual, report guidelines, etc.

4.2 Review and update FAQ regularly

4.3 Manage agency’s accounts of various platforms

4.4 Deliver supplies to agency by request

4.5 Payment

4.6 Assist to create contract and bidding

4.7 Prepare documents for travel

4.8 other by request

20%

To qualify as an advocate for every child you will have…

• A bachelor’s degree from a college or university, or other comparable education.

• At least 1-year experience working with call center as trainer, leader or QC.

• Native Mandarin Chinese skills, reading and writing.

• Proficiency in Microsoft Office.
• Good communication skills, ability to coordinate in a team setting, and communicate effectively with different teams and individuals
• Good coordinating skills
• Able to complete task on time, detail-oriented candidate is desirable
• Excellent organizational skills

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.