Immigration Services Navigator

Job Description

Background: Founded in 1933, the International Rescue Committee is a global leader in emergency relief,rehabilitation, protection of human rights, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. The IRC is on the ground in over 35 countries, providing emergency relief, relocating refugees, and rebuilding lives in the wake of disaster. Through 28 regional offices in cities across the United States, we help refugees and other immigrants to resettle in the U.S. and become self sufficient.

IRC's immigration legal services program serves more than 14,000 individuals in 23 sites throughout the U.S. each year, providing accessible and critical legal representation and advice to immigrants and their families in order to acquire the highest level of immigration status available, keep families together, access their full rights, and successfully integrate in the U.S.

Job Overview: IRC is a lead agency responding to the Afghan evacuation and will be serving thousands of Afghan parolees in the US this year through the Afghan Placement & Assistance (APA) program. Under the APA, the IRC is committed to ensure all Afghan parolees have access to legal services to identify potential legal pathways to remain in the United States lawfully. Under the supervision of IRC Los Angeles Sr. Legal Representative, the Navigator will support access to legal services for Afghan parolees by assisting APA clients to understand their legal status, helping them to navigate administrative processes where appropriate, and ensuring they are able to access a legal consultation.

Major Responsibilities:

· Provide orientations to clients on parole and immigration legal status implications

· Respond to appointment requests and coordinate with Immigration staff to facilitate referrals and schedule

· appointments where appropriate

· Work with the Immigration department to develop or maintain relationships with legal services agencies to

· organize joint activities, specifically legal orientations, legal screenings/ consultations, and/or pro se

· workshops

· Collaborate with APA Caseworkers and the Afghan Community Coordinator to ensure all APA clients receive

· information about their status and are able to access a legal consultation; conduct outreach to inform APA

· clients of any relevant changes in the law

· Answer majority of phone-based client inquiries and serve as the first point of contact for immigration legal

· services inquiries by APA clients

· Work with a small team of volunteers and interns to assist with activities such as workshops or as otherwise

· directed by the Immigration team

· Maintain accurate tracking record of all orientation, intake and outreach activities, partner organizations,

· contacts, etc. according to data collection protocols

· Assist with reminders for USCIS appointments through phone / text messaging, as needed

· Other duties, as assigned.

Job Requirements:

· Bachelor’s degree in relevant field; work experience will be considered in lieu of a bachelor’s degree.

· Demonstrated success working and communicating effectively in a multi-cultural environment and with

· Limited English Proficient populations.

· Able to work effectively in a team environment, as well as take independent initiative

· Excellent attention to detail and strong organizational skills

· Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable utilizing online software

· and programs.

· Excellent communication skills with proficiency in written and spoken English is required.

· Proficiency or fluency in Dari, Pashto, and/or Farsi required.

· Demonstrated dedication to immigrant rights, social justice, and/or human rights based on work experience,

· volunteer service, or educational activities.

· Excellent problem-solving skills and the ability to prioritize tasks and manage time effectively

· Proficient in Microsoft Office applications (Word, Excel, Outlook)

· Front desk and/or customer service experience is preferred

· Preferred experience & skills:

· Previous experience with refugee / immigrant legal or social services strongly preferred.

· Community-based outreach and/or work promoting immigrant rights experience is preferred.

· Experience with data entry and management are a plus.

Key Working Relationships:

Position Reports to: Sr. Legal Representative

Position directly supervises: N/A

Other Internal and/or external contacts: APA Immigration Legal Assistant and other IRC Immigration

Team members, other IRC Los Angeles Programs, Social services, legal representation, and other providers

throughout the service area.

Working Environment:

· Remote/hybrid work during current COVID-19 phase

· Standard office environment at IRC’s office in Glendale, CA

· May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free

of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC

requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order

to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of

inclusivity. We strongly encourage applications from candidates who can demonstrate that they can

contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We

do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression,

sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals

with disabilities are provided reasonable accommodation to participate in the job application or interview

process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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Qualifications