ICT Specialist

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Eligibility criteria

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

Within the delegated authority and under the supervision of the Operations Officer at Mekelle Field Office or his/her designated mandated representative(s), the UNV ICT Specialist will:

General ICT / Office Support

• Perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.
• Provide first-level support that includes receiving, processing and logging service requests.
• Manage lifecycle of ICT incidents assigned to him/her in service management tool.
• Provide support in conferencing with ICT and audiovisual equipment as and when requested.
• Create and assigning work orders.
• Maintain and updating files (electronic and paper) and internal databases.
• Maintain ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration:

• Be accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.
• Install/upgrade, configure (routine, standard) and maintain systems, tools and equipment.
• Assist in routine operation and monitoring of server systems.
• Provide second-level user support/troubleshooting.
• Extract data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Perform backups of servers following standard backup procedures.
• Assist in the generation of computer reports.
• Provide on-the-job orientation for users in the use of ICT systems.
• Any other related tasks as may be required or assigned by the supervisor.

Qualifications/Requirements

Required degree level:

Bachelor degree or equivalent

Education - Additional Comments:

• Bachelor’s degree in computer science, IT, computer engineering or equivalent university degree

Required experience:

24 Months

Experience remark:

• At least Two years of professional work experience at the national and/or international level in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills;
• Accuracy and professionalism in document production and editing;
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
• Sound security awareness;

Language skills:

• English(Mandatory), Level - Fluent

Area of expertise:

Database design, administration and maintenance, Hardware and systems maintenance, operation and administration, IT architecture and IT project management

Area of expertise details:

• experiance in information technology,
• systematic methods of troubleshooting and problem solving
• technical and business Customer Support and Services
• knowledge of various computer platforms and applications
• assistance to users on IT products and services and
• use of applications and diagnostic tools

Driving license:

No

Competencies values:

Adaptability and Flexibility, Commitment and Motivation, Communication, Integrity, Planning and Organizing, Professionalism, Working in Teams

Application procedure:

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections

of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink.

Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at

https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to

apply.

Application deadline: 01 June 2021