ICM Senior Caseworker

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IRC - The International Rescue Committee

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Job Description

Job Description

Job Overview/Summary:

The Senior ICM Caseworker will support the ICM team by providing comprehensive, culturally appropriate, and trauma informed client-centered case management services for program participants, according to the grant guidelines. This position will have a reduced caseload, with a focus on expanding and supporting the ICM programing (i.e. educational materials, community partners, and resource gathering) and will provide administrative support to the ICM Program Coordinator. The staff member will have a working knowledge of all direct service programs and refer clients and support teammates as appropriate.

Major Responsibilities

· Provide comprehensive case management services to a reduced caseload

· Guide/assist participants to establish and receive support services in the community, based off the individual service plan.

· Ensure all services are linguistically appropriate and help advocate for mainstream service providers to assist in providing culturally and linguistically appropriate services.

· Assist the program coordinator with caseworkers ETO management and prepare monthly Quality Assurance evaluations for all program participants.

· Support ICM casework team in completion of large or time-consuming casework tasks.

· Conduct outreach to external and internal partners and keep track of referrals to community partners for follow-up.

· Provide feedback and suggestions to improve client services.

· Develop thorough tracking tools, keep Box files up to date, and train necessary staff on their usage.

· Offer informal support and leadership to colleagues.

· Participate in all program meetings, staff development activities, and fully engage as a member of the team.

Key Working Relationships:

Position Reports to: ICM Program Coordinator Other Internal and/or external contacts: The ICM Senior Caseworker will be responsible for developing relationships within the IRC ICM network and external relations with social service agencies, resettlement agencies, and government entities to expand the role of IRC ICM programs

Job Requirements:

· 2+ years of case management experience in a social services environment.

· Undergraduate degree in Human Services, Social Work, or similar field strongly preferred; comparable related work experience may be substituted.

· Fluency in written and spoken English; bilingual ability in a prominent client language preferred.

· Comprehensive knowledge of local community services

· Demonstrated ability to work independently.

· Strong problem-solving skills.

· Experience working in a multicultural environment.

· Ability to manage time effectively.

· Some supervisory/staff oversight experience preferred.

· Good computer skills, including Microsoft office and use of databases.

· Ability to prepare accurate and timely reports.

· Ability to document client interactions and services provided and maintain updated and accurate case files.

· Ability and willingness to drive 15 passenger van.

· Must have a valid driver’s license, active insurance policy and access to reliable personal transportation.

Benefits: We offer our employees benefits such as paid parental leave, time off, and medical, dental, and vision options.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

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Qualifications

Added 2 years ago - Updated 11 months ago - Source: rescue.org