Human Resources Officer P3

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

WFP is an Agency of the United Nations and the world's largest humanitarian agency fighting hunger globally. Every single day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. At WFP, we are driven and defined by our mission to fight world hunger, save lives, feed people’s dreams of a brighter future, reduce risk and help enable people, communities, and countries to meet their own food and nutrition needs. WFP goes anywhere it’s needed and does what it takes to get the job done. More than 17,000 people are working in WFP worldwide reflecting the rich diversity of the world in which we work. The vital importance of our shared mission underpins a remarkably close community of purpose. WFP offers life-changing job opportunities you are unlikely to find in other organizations. Working at WFP will give you the opportunity to work beyond your expectations, to be enriched by truly meaningful work, and enhance your growth and professional expertise. For additional information, visit: www.wfp.org

ORGANIZATIONAL CONTEXT

WFP’S HR Technology and Analytics Branch (HRMOI) is responsible for the development and implementation of the HR Technology strategy and Roadmap that enables efficient and effective HR business processes and activities while ensuring compliance with HR Policies and legislative requirements.

Our strategic priority is to create value for the Organization by supporting evidence-based decision-making through workforce analytics, reducing administrative burden through automation and self-service, and making life at work better through digital technologies for an awesome candidate and employee experience.

The HRMOI Branch consists of three workstreams:

(1) HR Technology Deployment

(2) HR Systems Administration and Support

(3) HR Reporting & Analytics

JOB PURPOSE

While the primary focus of this position is on HR information systems administration and global user support, involvement in both HR strategic and operational projects will be required. This includes coordination of the system administration and support teams in the design, testing, development, and implementation of the HR information systems-related projects, analytics, and tools that support HR business processes and decision making. This role partners with internal and external business partners, and researches best practices and technology to ensure continuous improvement to HR systems, analytics, and processes. Job holders are likely to manage a small team of staff to ensure strategies and plans are implemented across an assigned area. They work independently, using technical knowledge and expertise to analyze data, prepare reports, provide advice and solutions to problems, and identify opportunities for improvements. They may develop core processes and procedures.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of the Head of HR Systems Administration and Support, the HR Officer will be responsible for the following key duties:

1. Perform analysis of revised/New HR policies and procedures to determine their impact on the HR Management Information systems
2. Lead the review of HR business processes and propose innovative solutions for their simplification, efficiency, and effectiveness;
3. Lead the preparation of business requirements for changes/enhancements of the HR systems to ensure they are reflective of legislation and support WFP effectively.
4. Maintain relationships with relevant counterparts in WFP (Finance, Budget, Administration, IT, and others) and provide operational input to ensure cross-functional processes and systems are in place and functioning as required;
5. Maintain relationships with and provide operational support to third party bodies, including Social Security, Insurance, Pension Fund, Credit Union, and others;
6. Partner with internal and external stakeholders to design, test, and maintain any necessary integrations, as well as ensure existing interfaces continue to run smoothly and provide accurate results.
7. Partner with HR Policy and other HR branches, Legal and IT to ensure that our systems and processes adhere to relevant policies, standards, and guidelines
8. Lead and motivate a small team of HR staff, monitoring performance, providing coaching, training, and guidance to ensure appropriate development and enable high performance.
9. Oversee the preparation and delivery and support of high-quality training to users in HQ and the field.
10. Participate in the implementation of HR projects as required.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
• Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
• Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
• Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
• Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
• Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
• Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

Performance

• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
• Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
• Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
• Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
• Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
• Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
• Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

OTHER SPECIFIC JOB REQUIREMENTS

• Act as the focal point to IT in the development of business cases and project plans required to implement new or enhanced functionalities in HR;
• Monitor the performance of HR systems, analyze errors and liaise with IT to seek solutions, identify workarounds and provide guidance to users worldwide on the system functionality and use;
• Test and validate the IT solutions before these are implemented;
• Provide subject matter expertise for training and documentation of information systems and processes, including the preparation of guidelines and training material for the user community;
• Perform any other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education:

• Advanced university degree in Engineering, Computer Science, Business Administration, Mathematics or Finance, or First level university degree with additional years of relevant work experience.

Experience: At least five years of:

• Postgraduate professional experience in Human Resources including three years at an international level, with an interest in international humanitarian development;
• Experience in conducting business analysis, data analysis, and preparing business requirements for system development, in performing testing and system deployment;
• Experience in designing business processes and using modeling tools is an added value.

Technical Skills & Knowledge:

• Knowledge of and exposure to corporate HR information systems based on SAP, especially SAP HR (Personnel Administration, Organizational Management & Time Management);
• Knowledge and Exposure to cloud-based HCM systems such as Oracle, SuccessFactors, or Workday is desirable;
• Training courses in one or more of the following disciplines: human resources management and information technology.
• Good knowledge of HR business processes, practices, and procedures.
• Strong analytical skills, both quantitative and qualitative.
• Experience with data visualization tools is an advantage.

Languages:

• Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP’s working languages).

Competences:

• Excellent verbal and written communication, organizational and problem-solving skills, and the ability to work well under pressure.
• Autonomy in decision-making and determining objectives and approaches to critical assignments
• Strong project and time management skills with an ability to plan ahead, anticipate requirements, problems, and obstacles and an ability to juggle competing priorities successfully and work on tight deadlines
• Ability to produce high-quality written materials, including PowerPoint presentations as well as text documents
• Attention to detail and strong coordinating skills
• Ability to build consensus across diverse and global teams Ability to coach and motivate a team.

TERMS AND CONDITIONS

Mobility is and continues to be a core contractual requirement in WFP. This position is however a non-rotational limited fixed-term position required for a duration of 18 months, which means the incumbent is exclusively hired for this position and shall not be subject to reassignment, promotion, or conversion as may be applicable to staff on rotational positions. Please note that the limited fixed-term appointment may be extended for the duration of the project up to a maximum of four years.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance. For more details please visit icsc.un.org

DEADLINE FOR APPLICATIONS

The deadline to receive applications is Sunday, 15 August 2021 (11.59pm CET).

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.