Human Resources Assistant

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) supports the transformation to more efficient, inclusive, resilient and sustainable agri-food systems, for Better production, Better nutrition, Better environment and Better life, leaving no one behind.

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

Main Purpose

The Human Resources Assistant (Shared Service Centre) coordinates and performs the full range of human resources support functions. He/she ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to the smooth functioning of human resources operations.

Supervision Received/Exercised

The Human Resources Assistant (Shared Service Centre) reports to a professional staff and receives guidance from a Human Resources Associate. The incumbent operates independently and takes decisions on work priorities, exercises initiative for dealing with cases without precedents and finds solution to problems after discussion with senior staff. Supervision received is focused on the quality of work outputs, in particular the meeting of timelines and the quality of advice given to clients. The incumbent provides guidance and advice to other human resources support staff.

Working Relationships

The Human Resources Assistant works closely with colleagues in the HR team and with managers and staff in client's offices, providing and coordinating experienced human resources support.

Key Functions/Results

• Coordinate support services related to the employment and servicing of staff and 'mobile workforce; initiate a range of personnel actions such as appointments, extensions, transfers, etc.;

• Analyze and processes a variety of complex human resources requests related to entitlements and benefits;

• Support the briefing and de-briefing of staff, provide information as to staff entitlements and specificities of contracts;

• Communicate with applicants and prepare offers/terms of employment;

• Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate;

• Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records and that follow-up system on actions are taken;

• Investigate and resolve payment inquiries in collaboration with finance staff; prepare payment instructions;

• Train and provide guidance to other human resources support staff in the work unit;

• Participate in the preparation of training materials and delivery of training to administrative staff in the Organization;

• Perform other duties as required.

Impact Of Work

The incumbent's work directly impacts on the smooth operations and the quality of overall output of the work unit.

He/she plays a crucial role in the provision of human resources support services for successful achievement of the

organizational unit's mandate.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education: Secondary School Education

Experience: Four years of relevant experience in administrative and human resources support work

Languages: Working knowledge (Level C) of English

IT Skills: Very good knowledge of the MS Office applications, Internet and office technology equipment

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills

• Very good knowledge of the essential elements of human resources activities and transactions, including corporate policies, rules and procedures

• Very good knowledge of ERP corporate computerized administrative systems

• Good knowledge of the communication and documentation standards

Desirable Qualifications And Skills

• Limited knowledge (level B) of other FAO official languages (French, Spanish, Arabic, Russian or Chinese)

Assessment

Evaluation of qualified applicants may include an assessment exercise and a technical / competency-based interview.