Head of Digital Solutions - CST I - Sana'a CO

This opening expired 1 day ago. Do not try to apply for this job.

WFP - World Food Programme

Open positions at WFP
Logo of WFP

Application deadline 1 day ago: Monday 17 Jun 2024 at 23:59 UTC

Open application form


WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

General Information

  • Title of Post: Head of Digital Solutions
  • Grade: CST I
  • Supervisor: Head of Targeting and Digital Solutions
  • Unit: Targeting & Digital Solutions
  • DUTY STATION (City, Country): Yemen Operation, Sana'a CO
  • Duration of Contract: 11 months


The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

WFP’s emergency response in Yemen is one of the agency’s largest anywhere in the world. As of Q3 2023, WFP delivered vital food assistance to 13.2 million people in need, provided nutrition support to 2.9 million children and women, and also contributed to education through its school feeding programme reaching 2 million schoolchildren.


WFP and SCMCHA are jointly managing two data centres for managing the beneficiary’s targeting registration and the distribution of entitlements.

The incumbent of this position will manage the operations at the datacentres, lead the coordination with SCMCHA technical team thus facilitating a fluid and compliant beneficiary registration and distribution process. The incumbent will also oversee the transfer management solution design and intervention support.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Lead and supervise the Digital solution sub-unit staff of the targeting and digital solutions Unit, implementing the required technology solutions to ensure the smooth implementation of country office targeting activities, ensuring the involvement of relevant stakeholders.
  2. Provide direct project management support during the implementation and roll-out of solution designs and their functionalities and processes by contributing to the elaboration of implementation plans, SOPs, budgets, planning, and procurement of required services and infrastructure.
  3. Take the lead in SCOPE transfer management solutions and functions, including intervention designs that align with the required delivery mechanism and redemption cycles.
  4. Implement and support the offline WFP technology solutions deployed at the Joint Data Centre(JOC) and work with the SCMCHA technical team to deliver solutions that are aligned with the signed agreement.
  5. Ensure efficient deployment and field technical support during targeting and redemption cycles to troubleshoot issues promptly or escalate for a 3rd level support.
  6. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  7. Ensure WFP assets and procurement are recorded in GEMS and maintain tracking and regular asset counts following organizational policy.
  8. Support learning and development efforts (e.g., on-site training, remote guidance) to WFP DS staff, service providers, and Partners in the implementation and use of SCOPE functionalities, processes, and infrastructure: Cooperating Partners, Financial Service Providers, Retailers, other contractors, etc.
  9. Support the Yemen CO on the dashboard solution design and support for reconciliation.
  10. Participate in technical discussions and negotiations with SCMCHA counterparts.
  11. Others as required.


  1. Technology solution designs and implementation at the Joint data centre for the targeting activities.
  2. SCOPE intervention designs that take into account targeting methodology and available beneficiary/household indicators.
  3. Transaction servers are deployed to support the transfer management and reconciliation
  4. Registration kit preparations are configured and required Security policies are applied following the signed agreement ready for packaging.
  5. Coordinate and ensure that data of Beneficiaries successfully registered are uploaded to the middle servers at the JOC for RAM analysis.
  6. SCOPE is implemented and fully leveraged to enable the delivery of WFP assistance in a cost-efficient manner.
  7. SCOPE solutions are tailored to meet specific CO operational needs.
  8. Operational requirements are identified and appropriately resolved or escalated.
  9. New SCOPE functionalities and processes are successfully tested and rolled out when relevant.


Education: Advanced University degree in International Affairs, Economics, Nutrition/Health, Information technology, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: For holders of an advanced degree, 3 years of relevant work experience, and 5 years for holders of first-level university degree of progressively responsible experience in a humanitarian organisation, with demonstrable field experience dealing with Beneficiary Identity Management and large-scale beneficiary registration in complex operations. In-depth field experience in emergency contexts is highly desirable.

Language: Fluency (level C) in the English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese is an added advantage.


Lead by example and with integrity

Upholds WFP values, principles and standards:

Demonstrates the WFP values, principles, and standards.

Respect others and value diversity:

Values diversity using respectful and inclusive language, and encourages others to the same

Stay focused and calm under pressure:

Stays focused and calm when under pressure and encourages others to do the same

Demonstrate humility and willingness to learn:

Demonstrates humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop

Drives results and delivers on commitments

Delivers maximum impact results:

Identifies and aligns objectives to the required outcomes, holding self and/or otheres accountable for the delivery of results for maximum impact

Delegate tasks appropriately:

Delivers responsibly and provides appropiate support empowering others to deliver results

Adapts readily to chance:

Responds readily to change in different contexts and adapts accordingly

Foster inclusive and collaborative teamwork.

Is inclusive and collaborative:

Promotes inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues.

Gives timely ad constructive feedback:

Supports development for others by giving timely and constructive feedback

Builds And shares new perspectives:

Seeks out, trusts and listens, attentively to diverse views to capture, learn, build and share new perspectives.

Applies strategic thinking.

Communicate and fulfill WFP's vision:

Communicates and fulfils WFP´s vision and operational otucomes to deliver meaningfuk solutions.

Embraces curiosity and new ways of doing things:

Demonstrates curiosity and proposes new ways of doing things when relevant

Analyses and evaluate the data:

Gathers data and shares knowledge to inform team decision making

Consider the consequences of any decision:

Implements decision considering the risks and implications of actions for teams, projects and other initiatives.

Builds and maintains sustainable partnerships

Builds partnerships:

Inititates and builds partnerships by identifying and promoting opportunities for mutual areas of interest and benefit.

Collaborate to achieve common goals:

Collaborates with partners to deliver common objectives by sharing information and working together on agreed solutions.



  • The applicant shouldn't be a Yemeni national.
  • This position is required for a period of consecutive 11 months with a possibility of extension subject to the operational needs and availability of funding in Yemen Country Office.
  • Consultancy contracts will be subject to a mandatory break in service after a period of service of 11 continuous months.
  • WFP offers an attractive compensation and benefits package in line with WFP HR Manual.
  • Applications must be submitted online with:
  1. Use English language only
  2. Indicate all your job TOR
  3. indicate clear years of experience with each job (Month/Year)
  • By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.


17 June 2024


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

Added 8 days ago - Updated 1 day ago - Source: wfp.org