Extended Services Supervisor

Job Description

Job Overview: The Extended Services Supervisor is responsible for identifying and coordinating service and referral needs across IRC in Baltimore for vulnerable clients with extended case management service needs; providing comprehensive, client-centered, and culturally sensitive care. Responsibilities include ensuring quality assurance policies and procedures are in place to meet funders’ and contract requirements; acting as a client advocate to assist with service coordination to support client independent living plans, and serving as an additional resource to staff specifically in relation to crisis intervention. The role will develop and invest in community partnerships to ensure adequate social service resources are accessible to clients.

Major Responsibilities:

- Manage the extended services case management and health direct service staff in accordance with IRC’s people manager standards - Distribute caseloads and manage the provision of program services - Coordinate the delivery of Preferred Communities Intensive Case Management (ICM), MORA Extended Case Management (ECM) Program, and other special health or related projects, to ensure compliance with all program standards and grant requirements - Ensure accurate tracking of referral needs and service coordination/utilization according to funder and partnership requirements - Serve as the contact point, advocate, and informational resource for clients, staff, and community resources - Work across teams (economic empowerment, resettlement, youth, immigration legal services) to holistically design intervention and support service models on behalf of each client - Maintain a resource guide of appropriate support services for populations served - Create ongoing processes for internal and external service providers to determine clients’ unmet service needs and request the level of service coordination support desired at any given point in time - Develop and maintain partnerships with community organizations for referral of clients as needed - Conduct and facilitate regular case review meetings, and all other administrative meetings as required - Review files and ensure that all electronic case files are maintained in accordance with all contract requirements and all reports required are submitted timely and in accordance with guidelines - Other duties as needed and assigned

Job Requirements:

Education: Bachelor’s degree required; preferably in social work, public health, or a related field of study.

Work Experience:

- 3 years of related professional experience in human services field required. - 2 years of supervisory experience strongly preferred. - Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Excellent English written and communication skills. Relevant second language preferred. - Reliable, professional, resourceful, team oriented and sensitive to cultural differences - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively - Proven ability to contribute both independently and as a key team member - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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